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Columbus OB/GYN - Grandview Yard
- Obstetricians & Gynecologists
- Grandview Heights, OH
About this business
Location details
1125 Yard Street, Grandview Heights, OH, 43212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I came in for my first appointment with an NP. After being assisted by the MA, I was told she had a student WITH her. I assumed this had meant the student would be in the room or shadowing. But it turns out th student was doing my entire examination and intake. Let me be clear, this student was phenomenal. I could tell she really cared and wanted to do a good job- but I was taken aback by the fact the NP did not even check in and ask if its okay for her to do my appointment. Afterwards, the NP came in, disregarded my questi... read more
Business response:
Hi, Riley. Hi, Riley. Thank you for taking the time to share your experience. While we’re glad the student made a positive impression, we understand your concerns and take them seriously. Due to HIPAA regulations, we can’t discuss specific details here, but this does not reflect the level of care we strive to provide. Please don’t hesitate to reach out to our nurse manager directly at 614-434-2425—we’d appreciate the opportunity to listen and make things right.
The Doctor was really nice and professional, but it was the people at the front desk that made me upset.
Business response:
Hi, Carmen. Thank you for sharing your feedback with us. We truly appreciate your input. To learn more about your experience and address any concerns, please don't hesitate to contact our Nurse Manager directly at 614-434-2425.
I’ve currently been on hold for 40 minutes literally just trying to book an apt! I will say it’s a very nice and welcoming office. Visits aren’t usually too long BUT EVERY time you call they NEVER ANSWER. It’s like the number doesn’t even lead to the front desk you have to wait on an automated machine forever to MAYBE get through. So again, this is in fact a great office it’s just getting through that is absolutely ridiculous. If they got that part together it’d be 5 stars but the phone wait time will make you want to find a... read more
Business response:
Hi, Arianna. Thank you for taking the time to leave us a review. We're so glad you enjoy the office and visits, and we apologize for the phone wait times. We're working to improve this. Please contact our nurse manager directly at 614-434-2425 to further discuss your comments.
I went to the Columbus Ob/gyn in Hilliard 3-4 times for irritation I was having down there along a 4 month time span. Was charged hundreds of dollars in testing and am still having problems 6 months later. I believe the doctor I was seeing was Dr. Brookes. I saw her each time, and she often had me repeat things I had told her in previous visits, which I can understand having so many patients. I sat in the exam room right next to her office waiting for my appointment to start for FORTY-FIVE minutes all while listening to her ... read more
Business response:
Hi, Kenzie.Thank you for sharing your feedback. We take all concerns seriously and are committed to providing compassionate, high-quality care to every patient. After reviewing our records over the past few days, we were unable to locate your name in our system. It's possible that this review was intended for a different practice. If that’s the case, we kindly ask that you consider removing it. If you believe you were seen at our office, we’d appreciate the opportunity to speak with you directly. Please contact our nurse man... read more
I love your staff and my doctor. I was just a little frustrated that I was there for over 2 hours. I had a mammogram appointment as well as my annual appointment. Each appointment in the rooms lasted less than 10 minutes each. I just wish this wouldn’t have taken up my entire morning. Even just some communication to know where I stood between appointments or that my doctor was running late would have been helpful. But both appointments were behind schedule. I am nervous about my appointment for next year because I cou... read more
Office great. Check in personnel great. Susie is the best. But……. Your phone system is horrible. I kept trying to check to make sire weather didn’t close you and I could not get thru. 27 calls ahead is really pretty hard to believe. And the website wouldn’t let me use the contact request. Should have more staff in call center???
Business response:
Hi, Marla. Thank you for your feedback! We're delighted to hear you had a great experience in the office and with our check-in staff, and we couldn’t agree more – Susie truly is the best! We appreciate your patience and understanding and look forward to providing you the excellent care you deserve!
Friendly and know
Business response:
Hi, Megan. Thank you for your review. We work so hard to make our patients feel like a part of our Columbus OB/GYN family. And, we really appreciate that you took the time to share your feedback. Have a great day!😁
Front office staff very personable and helpful.
Business response:
Hi, Colleen. Thank you so much for leaving us such a stellar review! Our team works hard to make our patients feel welcome and comfortable at our office. We're glad you are a part of our Columbus OB/GYN family! Have a great day!🤩
Making the appointment was fine. Waiting 45 minutes for a PA was not fine.
Business response:
Hi, Nancy. Thank you for your feedback. We sincerely apologize for the long wait time you experienced during your visit. We strive to respect our patients' time, and we're taking steps to improve our scheduling process. Your input is valuable to us, and we hope to provide a better experience at your next appointment. Please feel free to reach out if you'd like to discuss this further.
Frequently asked questions about Columbus OB/GYN - Grandview Yard
How is Columbus OB/GYN - Grandview Yard rated?
Columbus OB/GYN - Grandview Yard has a 4.8 star rating with 1,283 reviews.
When is Columbus OB/GYN - Grandview Yard open?
Columbus OB/GYN - Grandview Yard is open now. It will close at 4:30 p.m.