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Columbus OB/GYN - Grandview Yard
- Obstetricians & Gynecologists
- Grandview Heights, OH
About this business
Location details
1125 Yard Street, Grandview Heights, OH, 43212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My appointment was at 11 :00am. i was brought back to the room at 12:30 and then wasn’t seen until 110. Nurse practitioner spent about 15 minutes with me . The nurse practitioner answered the things that I needed to know, but did not feel that it was as thorough as it should’ve been. I believe that there needs to be something addressed about your time efficiency.
Business response:
Hi, Bella. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We appreciate your feedback, and we'll be sure to discuss your wait time in our upcoming staff training meeting. Ensuring the health and safety of our patients is our highest priority. If you wish to further discuss your comments please reach out to our nurse manager directly at 614-434-2425.
I used to have a positive experiences with Columbus OB/GYN. I have been a patient when they were in the Mount Carmel building downtown. I remained a patient after they moved to the Granville location. My visit on April 1, 2024, was a joke. They tried to charge me a 40.00 co-pay although my insurance doesnt require a co- pay for preventive visits. If they did, it would only be 20.00. I inquired as to why it was 40.00. They told me they didn't know. It could be because I was a new patient , which I'm not. They preceeded to... read more
Business response:
Hi, Tence. We have searched our entire database these past few days and cannot find your name in our system as a patient. We are wondering, if perhaps, you may have given a review to the wrong practice. We truly do take all feedback seriously, We pride ourselves on providing the highest quality care and customer service to every patient who walks through our doors. If you wish to speak with someone at our office please call our office directly at 614- 434-2400.
I didn’t see my regular provider because the time available didn’t work for me. I met with Susie frost instead. I didn’t care for her bedside manner or level of care. She stood really close to me and didn’t verbally walk me through what she was doing during the exam. I told her I’ve had frequent yeast infections and she suggested I test for diabetes. That alarmed me because I’ve never been told I’m at risk for that and I’m pretty healthy. I asked what made her think that and she said if you Google or look at a textbook reaso... read more
Business response:
Hi, Gloria. Thank you for taking the time to leave us a review. We read and take all reviews seriously. Due to HIPAA laws, we cannot address your specific feedback about your experience. We want to convey that we believe in providing the absolute best patient care and treatment for every person who enters our practice. If you would like to discuss your feedback further, please call our nurse manager directly at 614-434-2425
I understand that miscarriages happen, but the insensitivity I felt through my experience here will resonate with me forever. For an entire hour before my ultrasound, they had us sit with an OB coordinator to talk to us about our pregnancy journey, gave us a welcome gift, reassured me at the meeting—and even worse, a phone call days before the ultrasound when I wanted to come in earlier because I was concerned—that the symptoms I was experiencing were nothing to worry about and there was no need to come in earlier. After the... read more
Business response:
Hi, Olivia. Thank you for taking the time to leave us a review. We read and take all reviews seriously. Your feedback is invaluable, and we are committed to using it to improve our services. Due to HIPAA regulations, we cannot publicly discuss your comments. Our entire team takes the health and well-being of every patient seriously. We take great care to create a safe and friendly environment for open communication with our patients. Again, we take all feedback seriously, if you would like to speak more in-depth with us, ple... read more
It took multiple calls to try and get an appointment (hold times of up to 30 other patients to get with a scheduler) I scheduled for the second appointment in the morning and still had to wait 20+ minutes. No explanation was provided as to why there was already a wait. I’ve been with the practice for a long time, and there is zero rewards for loyalty. Makes me consider looking at other options.
Business response:
We apologize for the inconvenience you experienced in trying to schedule an appointment and the wait time you encountered during your visit. We strive to provide efficient and timely service to all our patients and we regret that we fell short in your case. We appreciate your loyalty and value your feedback. Please know that we take your concerns seriously and will work towards improving our processes. Thank you for bringing this to our attention.
The office in Hilliard is pretty outdated. Dull, cramped, and stale, I found it off putting & neglected. I was to have testing done and told they would call. There was a mix up when finally scheduled. I was under impression I was going to the Dublin Hosp. When I had to have another test, I tried to combine the two. They could find no record of the first test. I had to call your ofc to figure out what happened. The scheduling staff there seemed confused & she contradicted herself several times. We finally figured out, that ... read more
Business response:
We apologize for the confusion and inconvenience you experienced during your office visits. We appreciate your feedback and will consider it to improve our services. If you have any further concerns or questions, please contact us at (614) 434-2400. Thank you.
Nursing was unfriendly and seemed burnt out. Medical provider was condescending and appeared to have judgments related to my recent visits. Overall, I felt judged and am reluctant to continue seek care in the future due to feeling uncomfortable/unwelcomed. Additionally, it feels impossible to schedule an appointment that’s not 3-4 weeks out.
Business response:
Hi, Lillian. Thank you for taking the time to leave us a review. We read and take all reviews seriously. Due to HIPAA regulations, we cannot discuss your specific comments. We hope that you will call our nurse manager directly at 614-434-2425 so that we can get some more specifics to your feedback.
I was on time to my appointment but did have to wait an hour to be checked. For being a new patient, I wasn’t asked very many questions at all from the NP who saw me, not even if I have a sexual partner. Everyone was very friendly though which was great!
Business response:
Hi, Sydney. Thank you for acknowledging the friendliness of our staff. We apologize for the wait time you experienced during your appointment. We understand that your time is valuable. We appreciate your feedback and we will work on improving our processes to ensure a smoother experience for our patients. If you have any further concerns, please feel free to reach out to our nurse manager at 614-434-2425.
In the spirit of open and honest feedback, I feel compelled to share my experience from our first ultrasound appointment with Jennifer, which was regretfully a bit disappointing and disheartening. As new, first time parents, we have been patiently awaiting weeks to see our baby on that big screen, anticipating it to be very special moment for us both. Jennifer didn’t acknowledge nor really even look in the direction my Fiancé who joined me in the room - hardly even really acknowledged me, just jumped right into business. Th... read more
Business response:
Hi, Alishia. Thank you for the feedback. We strive to provide compassionate and memorable experiences for all our patients. We take your comments seriously and will work towards improving our services. Please feel free to contact our nurse manager directly at 614-434-2425; she would be happy to speak with you about your experience.
Frequently asked questions about Columbus OB/GYN - Grandview Yard
How is Columbus OB/GYN - Grandview Yard rated?
Columbus OB/GYN - Grandview Yard has a 4.8 star rating with 1,283 reviews.
When is Columbus OB/GYN - Grandview Yard open?
Columbus OB/GYN - Grandview Yard is open now. It will close at 4:30 p.m.