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Columbus OB/GYN - Grandview Yard
- Obstetricians & Gynecologists
- Grandview Heights, OH
About this business
Location details
1125 Yard Street, Grandview Heights, OH, 43212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was asked to arrive early for my appointment then waited 30 minutes in the waiting room to be taken back. Concerns that I had questions were brushed off by NP.
Business response:
Hi, Hannah. Thank you for taking the time to leave us a review. We take and read all reviews seriously. Our whole team strives to ensure that every patient is treated with respect and receiving comments like this is helpful for us to improve our patient experience.
If I could leave less than one star, it wouldn’t even do it justice. I was out of the country, they called me telling me I had to be on an antibiotic and I needed to go to the hospital immediately. The secretary or front desk person was insanely rude. She gave me horrible news and delivered it unprofessionally and inappropriately while putting me on hold 8 times without giving me an opportunity to ask questions and advocate for myself. This woman told me I potentially had a STD, told me it could be herpes, told me the bacte... read more
I love Dr. Miller. She is great! She listens well and has great suggestions. However, she prescribed a cream for me and told me to come back to be checked in a month. My appointment was on Wednesday morning and the pharmacy still hasn't received the prescription (it is now Saturday ). I am frustrated because I have been to the pharmacy 3 times to pick it up and I have called the office 3 times. I don't know what else to do?
Business response:
Hi, Robin. Thank you for taking the time to share your feedback with us. We appreciate your kind words about Dr. Miller and are glad to hear that you have had a positive experience with her. We are sorry to hear about the issue you have encountered with your prescription. We understand your frustration and apologize for any inconvenience this may have caused you. Please contact our nurse manager directly at 614-434-2425 and we will help you.
I saw a nurse practitioner who is not my normal provider. She did not seem very knowledgeable about IUDs and symptoms as my body adjusts to the device and no longer being on hormones. Additionally, there were no verbal warnings or communication with speculum or digit entry for a pelvic exam. Please educate all staff on the importance of this communication, as this experience can be very triggering without that trust.
Business response:
Hi, Taylour. Thank you for taking the time to leave us a review. We read and take all reviews very seriously. We strive to always provide the utmost respect and professionalism to all our patients, and any deviation from that standard is taken seriously. Due to HIPPA laws, we cannot address your specific feedback about your experience. If you would like to discuss your feedback further, please call our nurse manager at 614-434-2425
My providers neglected to contact me after receiving the results of some important lab work I had done. In addition, my providers did not guide me on how to properly take my medications or explain to me that I needed to schedule a follow up visit for my condition. The office is also extremely difficult to contact and every time I called the office to get ahold of someone who could discuss my results with me, I had to wait a very long time to actually talk to someone. I will no longer trust this office with my medical care.
Business response:
Hi, Chloe. Thank you for the feedback. We take all reviews and feedback seriously. As a team, we focus every day on providing the absolute best care to every person who enters our doors. Due to HIPAA laws, we cannot address your specific feedback. We hope that you will reach out to our nurse manager directly at 614-434-2425 to talk about your concerns.
I feel that this office has gone downhill. I think that the communication to the patient is failing. I am a patient of dr houser and I have been waiting for calls back and I have never reviewed them. I think that she may need to stop taking new patients so that they can keep up with the current patients that they have. It’s disappointing. I’m thinking of looking for a new dr.
Business response:
Hi, Tessa. Thank you for taking the time to leave us a review. We regret hearing about your recent experience with our office. Please know that your experience is not consistent with the values of our practice. We take great care to create a friendly environment for open communication with our patients. If you would like to discuss your feedback further, please contact our nurse manager directly at 614-434-2425.
Frequently asked questions about Columbus OB/GYN - Grandview Yard
How is Columbus OB/GYN - Grandview Yard rated?
Columbus OB/GYN - Grandview Yard has a 4.8 star rating with 1,283 reviews.
When is Columbus OB/GYN - Grandview Yard open?
Columbus OB/GYN - Grandview Yard is open now. It will close at 4:30 p.m.