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Commonwealth Senior Living at the Ballentine
- Community Centers
- Norfolk, VA
About this business
Location details
7211 Granby St, Norfolk, VA, 23505, United States
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Overall me and my family were very satisfied with his care. Their staff was caring and friendly and very professional. I think they genuinely cared. Food could be improved on. My loved one was not able to participate in any of the activities that they had going on.
Always clean, staff warm, welcoming, interested in residents. It is an excellent choice for assisted living. Other facilities recommended to me by the hospital were nice but twice the price almost which was not sustainable for us. I am very sorry that he now has a condition which precludes him going back to the Ballentine.
We are very satisfied. We chose this facility over others because of the good vibes, affordable, and location Very caring, patient, and knowledgeable staff.
The staff at Commonwealth Senior Living at the Ballentine really care about the residents and they do a great job of taking care of them. The room sizes and amenities offered to residents are okay. I would overall recommend this community to others looking. It is a great place to live.
The staff was all very caring and friendly and got to know my father personally. The director of nursing called me on a few occasions when necessary. The facility is older but is clean and well maintained. I felt like my father mattered.
Overall I think it's a good place compared to so many others. Every place goes through attrition, and with the economy it's hard to keep people hired. When we first began, the care was a lot better. But they have lost a lot of manpower. They are shorthanded more than I would like to see. If they could hire more staff, I think the care would be great. The food is good, as were the activities with the old activities director. They hired a new one, so we'll see how that goes. Overall we're still excited for our loved one to be ... read more
Business response:
Thank you so much for sharing your feedback. While I am happy to hear that you and your loved one are having a good experience with our community activities and dining, I’m sorry to hear our caregiving has not been fulfilling our expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at kyle.satterwhite@commonwealthsl.com. Sincerely, Kyle Satterwhite Executive Directo... read more
We were very familiar with the Ballentine before, so that was one of the reasons that we had chosen this facility. The other was is she had friends there as well.
Business response:
Thank you for sharing your feedback with us. We are honored that you’ve chosen our team to care for your loved one. Of course, we are always aiming for a 5 star experience. Please reach out to me directly if you have suggestions on how we can make this possible for your family. I can be reached at Brandie.French@commonwealthsl.com. Kind regards, Brandie French Regional Vice President
We had a very positive tour experience with Commonwealth At the Ballentine. I liked the facility a lot and also really liked marketing person and the director as well. It is located downtown so there is quite a bit of traffic and they had very little parking. It was also very pricey compared to some others we looked at.
Business response:
Thank you so much for sharing your feedback with us. I’m so happy to hear that you enjoyed your visit. While our parking is limited, our sister community, Commonwealth Senior Living at Leigh Hall may be a better fit for pricing and parking. If you have specific feedback you would like to share, I would love to hear from you. Please reach out to me at your convenience at Brandie.French@commonwealthsl.com. Kind regards, Brandie French Regional Vice President
I am really impressed with the way that they take care of the residents and I would recommend this community.
Business response:
Dear Gordon, Thank you for taking the time to share your recommendation with families here. We know that choosing the right senior living can be challenging, and we are honored that you’ve chosen our team to care for your loved one. Please don’t hesitate to reach out should you have any opportunities for improvements you’d like to share. Best, Leigh Morehead Executive Director
Frequently asked questions about Commonwealth Senior Living at the Ballentine
How is Commonwealth Senior Living at the Ballentine rated?
Commonwealth Senior Living at the Ballentine has a 4.4 star rating with 163 reviews.
When is Commonwealth Senior Living at the Ballentine open?
Commonwealth Senior Living at the Ballentine is open now. It is open 24/7.