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Commonwealth Senior Living at the Ballentine
- Community Centers
- Norfolk, VA
About this business
Location details
7211 Granby St, Norfolk, VA, 23505, United States
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Think before you put your love one in this place. The Cna's are great and very friendly. But the Executive Director., And Sweet Memory Director. Are so rude if you need to talk with them they just blow you off. They spend all day in the Executive Director's office with the door closed and when it's open they talk to the staff really badly. They are very unprofessional in my opinion, My mother has been living there a very long time and I have never seen the building so bad. When you talk to head of t maintenance he looks at y... read more
the Cna are great they try so hard to make the residents feel good. But the managment is really bad they treat the staff like dirt.. when there is family night the mangement sit in the office [Removed]. really good. the manager always has her door closed so family's are unable to talk with her. also the program cord is never doing anything but siting in the Ed's office. I did not know that mangement was there to make residents and residents family's feel like mangement was better then them. I'm really thinking about taking m... read more
The Ballentine is not a good place for your mother or family...in the last three months the buliding is like a ship in the ocean its going down with the tides....The Ballentine needs NEW Management, that person who is running the building needs more training in respect.
I was so excited when my mother moved in the Ballentine years ago, now the place has NO core values within the last three months, When I walk in the buliding now you do not feel that friendly atmosphere anymore you feel sadness from residents and staff I am looking to move my mother out of there. I visit alot there. The activity department has fallen after they let Karen go she was the best, I miss Michelle in nursing she was the best. Lets turn to the dinning room, more help is needed two people serving morning, noon, and n... read more
Business response:
On behalf of The Ballentine and Commonwealth Assisted Living, I would like to personally thank you for providing your comments and concerns. Providing all of our residents, their family members, and our associates with dignity, compassion, and respect is at the heart of our Core Values. I would appreciate the opportunity to meet with you to learn more about how we can improve our community and operations. Please feel free to contact me at [removed] or [removed]. I look forward to speaking with you. Christina Driscoll, Region... read more
The Ballentine was a great place.one time before they hired this new Executive Director she is very rude to residents and staff she fired all the old staff that was outstanding to this community. She never have time for residents or family members, when you try to talk with her she always keep the office full with department heads seating in her office you cant never talk to her alone..the new .Sweet Memory director she always in the executive office she never do anything with them...I am sad The Ballentine is no longer a pl... read more
Frequently asked questions about Commonwealth Senior Living at the Ballentine
How is Commonwealth Senior Living at the Ballentine rated?
Commonwealth Senior Living at the Ballentine has a 4.4 star rating with 163 reviews.
When is Commonwealth Senior Living at the Ballentine open?
Commonwealth Senior Living at the Ballentine is open now. It is open 24/7.