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Cottages of New Lenox
- Assisted Living Facilities
- New Lenox, IL
About this business
Location details
1023 South Cedar Rd, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility is very home-like and inviting, much more than others we toured or did a trial run at. The staff is incredible, very responsive and personable!
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cottages of New Lenox! Please don't hesitate to reach out if there's anything additional we can do for you.
When looking for a memory care facility, I wanted one that would meet my mother-in-law’s needs, regardless of the level of care she required. The staff was incredibly accommodating and helpful to get her moved in and comfortable. We were able to decorate her room with her things and she always says, “I wish I was at home, but if I can’t be home, I’m really glad I’m here.” The staff has been very kind and excellent with communication concerning her care. They quickly respond to our texts and emails. I have no concerns about h... read more
Business response:
Hi, thank you for sharing your positive experience! Thank you again for the great review!
[name removed], the executive Director is very responsive and does a great job managing the facility. [name removed], who is in charge of the nurses is also very responsive and does a good job. This is not a skilled nursing facility so you have to keep that in mind if your parents need that type of care.
It's a small community, they're very friendly and nice, but there's not a lot of activities. They list activities but they're not done many times.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you.
Yes, we would recommend. Quality of care seems good and better than previous experience. However they lack organization with clothes and bed linens. They often get mixed up between residents.
Business response:
Hello John, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The staff is very friendly and helpful. I would highly recommend this place to anyone. My mom loves it there and says it's like a real home. She also comments every visit how good the food is. I picked it because her dementia is further gone and no assisted living place would take her. I got lucky because they are amazing
My family was very appreciative to the staff and care you gave to my mom for her short stay and care for her final days. We highly recommend The Cottages. We also had hospice care and they coordinated everything with them and any equipment or needs my mom needed. We did not have to worry about anything except my mom. They were exceptionally nice and caring to my dad who came daily. Admission people were extremely helpful and kind and assisted me in at a very overwhelming time. She actually sent me a picture of my mom when sh... read more
We picked this community because, It was close to home, and a smaller community.
They care a lot about their residents. And their communication with the family is good. The activities are good as well.
Frequently asked questions about Cottages of New Lenox
How is Cottages of New Lenox rated?
Cottages of New Lenox has a 4.4 star rating with 110 reviews.
When is Cottages of New Lenox open?
Cottages of New Lenox is open now. It will close tomorrow at 12:00 a.m.