Cottages of New Lenox

Anonymous 

on AplaceForMom

10 years ago

Unfortunately this was not the right place for Dad since his Parkinsons and low blood pressure have caused complications - for a memory care only resident it is great but they are not equipped to handle more complicated issues 

Anonymous 

on AplaceForMom

11 years ago

The memory care residents sat all day doing nothing. There were no activities or social outings. The bathrooms never got cleaned. There was feces and urine on the bathroom walls, toilets, sinks, floors, and the carpets were all stained. The residents did not get enough to eat. Soup and salad for dinner is not enough. 

Anonymous 

on AplaceForMom

11 years ago

dirty, dirty, dirty the resident rooms and bathrooms are filthy The food is awful 

Anonymous 

on AplaceForMom

11 years ago

We were disappointed with this community. The building that was designed for memory – but the ones that were of higher acuity didn’t get enough attention. Building smelled like urine. There was a very high turnover of staff. The directory of the facility had only been a few months told us it was best – but to put our mom in the facility and not to tell her where she was going and not have any contact with her for ten days to let her ‘acclimatize’. 

Nephew 

on AplaceForMom

11 years ago

I love the place, it's not really appropriate for me to rate the activities because I took my aunt there for respite and day care. My aunt liked it there and the staff is wonderful, they could improve on communication with administration and the staff, it doesn't seem like they talk to one another. I liked it because of the staff and the presentation, although I can tell you I wasn't very happy with the director. She put on a good front in the beginning, but later on she wasn't very responsible. She didn't respond to my call... read more