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Cottages of New Lenox
- Assisted Living Facilities
- New Lenox, IL
About this business
Location details
1023 South Cedar Rd, New Lenox, IL, 60451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am comfortable with the care they are giving during the current staffing and economic issues.
I would let others know that we have been happy with the staff and the overall community. This has been a good fit for my loved one. There have been COVID lockdowns and this has caused the food to be delivered to the residents' rooms.
It’s just been a wonderful experience. They just rolled out the red carpet. This is our first rodeo. We’ve never done anything like this before. They kind of held our hands through the whole thing. The care that they’re providing is amazing. Their head nurse is amazing. The director is just incredible. We had a family visit recently. I flew in from out of town, and they didn't give me a hard time about the Covid stuff, just followed protocol. I was there for the weekend and they answered any questions. They were very caring.... read more
We chose The Cottages because of the convenient location. It is 5 smaller building instead of just one large facility, so sometimes your family members do not have any interaction with the other residents. They have been excellent with communication with everything that has been going on. They have had a new chef and he is not as good as the last one that they had. Overall I would recommend to others looking.
I cannot say enough how much the caregivers and executive staff work to make sure the residents receive not only the best in care, but that they are HAPPY each day. These people work tirelessly to make sure their "family" members receive the best in daily care, meals and personal assistance. I am thankful each day that they care so much for each of residents in their care and there is never a problem too large or small for them to address. It's above and beyond each and every day. You are all my heroes. THANK YOU from the bo... read more
The staff is very friendly and helpful overall. We've had a few incidences, some which may be attributed to us being new to this type of living situation and some from The Cottages. We've worked together and resolved the issues. We initially had a problem with mom's laundry but that has been addressed and corrected. We really like that there are only 16 rooms in each cottage and that we have 24 hour access.
My mother-in-law needed a place to live after suffering a fall on her 94th birthday. The Cottages was a wonderfully friendly and caring place for her.
I toured this facility with my family while looking for a place for my Dad. It’s a beautiful community and privately owned, which is something I liked. However, it isn’t just one big facility but rather a lot of little cottages. I could see the potential and positives but I didn’t think it was the right fit for my Dad. There is a common area, like a big courtyard, but everyone eats individually and each cottage comes with its own kitchen. It was a very modern type of cottage where everything was made up of black granite and ... read more
Business response:
Thank you so much for the kind words and the 5-star review. While some of our activities and policies might not be a match for your Dad now, know we are always here at the Cottages to help if needed.
Things were a little rocky when my parents first moved in but they are settling down now. Management here has been very good to work with as are the staff who are attentive to my parents. They are in a very nice cottage with 4-6 other residents. Mom is in a wheel chair and dad uses a walker, and there is plenty of room for them to move around in the room. The staff has been great at keeping me informed about any issues. My parents now use the resident doctor, which is easier to coordinate and monitor their meds. They are wor... read more
Business response:
Thank you for your 4-star review and the kind words about The Cottages of New Lenox. As you know we apologize for any issues we had at the start and are glad that we have a place for Mom and Dad that they enjoy. Overall, as our mission states, we want to preserve our residents legacies one resident at a time. We work hard to make sure each resident feels like they are home in our community. Thank you again for the kind word, we do appreciate it!
Frequently asked questions about Cottages of New Lenox
How is Cottages of New Lenox rated?
Cottages of New Lenox has a 4.4 star rating with 110 reviews.
When is Cottages of New Lenox open?
Cottages of New Lenox is open now. It will close tomorrow at 12:00 a.m.