This profile has been claimed by the business owner or representative.
Courtyard at Coeur d'Alene
- Assisted Living Facilities
- Coeur d'Alene, ID
About this business
Location details
2100 E Sherman Ave, Coeur d'Alene, ID, 83814, United States
Get directions
It was personnel related. Everyone was very diligent in their work and very attentive to the seniors living there. I would recommend them certainly. There is enough parking. The staff was very good. The staff recently changed at the top and they were really working hard and remodeling much of it. They were putting 100% effort in to making things better. They were doing construction in the offices to make them more efficient.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Courtyard at Coeur d'Alene. Thank you again, we hope you have a wonderful day!
I'm very happy right now. They have have been very helpful. They are extremely receptive to you. They are so good, they really are. I love the clients and the smallness of it. I really love the friendliness of the staff, you don't feel like you're an outsider. My only complaint is that the food isn't that appealing to me, and even then I would still give them a 3.5 or a 4 on that.
Business response:
Thank you for taking the time to leave your review.
So far everything seems to be good. My father is in assisted living there and the care is good. I don't know much about the activities. I saw a calender, but my father wasn't really interested. I can't remember what kind of activites were available. The value is tough because I think it's extremely expensive but I'm kind of cheap. The food is incredible! Over all, they are good people and they've got a good place.
Business response:
Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/id/coeur-d-alene/courtyard-at-coeur-d-alene/). Please feel free to contact with any and all questions, (208) 415-3386. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
While our parents enjoyed the staff at Courtyard, their experience there was not what we had hoped for. Staffing shortages resulted in oversold promises such as chef-prepared food and a lack of attention to detail resulted in one of our parents NOT getting needed medication. It was also difficult to get in touch with the necessary staff to voice our concerns.
Business response:
We apologize that this has been your experience with us, but we appreciate you taking the time to leave feedback so we can improve. The entire team here at the Courtyard at Coeur D’Alene work hard to ensure our residents are well cared for. We have a chef working hard to prepare and serve the most high quality meals as possible. We would like to encourage both residents and family members to stop by our dietary meetings with feedback and suggestions so we can continue to provide the best meals possible for our residents. We ... read more
Seems like a nice place but only studio units are available. Like that meals were included but the overall price was not commensurate with what you get in my opinion.
Business response:
We understand that a studio is not the right fit for everyone in senior living, and the factor that cost plays in choosing a new home. We wish you the best of luck in your search, and in your new home.
Unfortunately, this is not a place for my Mother In Law. Although the staff member who gave the tour was pleasant, I found the facility not to my standards. I toured 2 "houses" wherein residents were confined to their rooms (doors closed), employees (staff members) were not with residents, but sitting on the couch in a common area and sitting at a lunch table, on their personal phones. There was a odor of urine and an overall lack of cleanliness. I also witnessed an unattended resident, with a walker, outside in the courtyar... read more
Business response:
We regret that this was your first impression of us. At the time of your tour, our caregiver for Memory Care was in a resident's room providing care. As we offer Independent Living, Assisted Living, and Memory Care options, we have residents across different care needs. We would like to apologize for the odors you experienced, as that is not a normal occurrence. We will be retraining our staff on resident and visitor engagement, staying tour-ready, and our cell phone policy. While we are disappointed that this was your exper... read more
I was met late for my appointment. The tour given was by someone who did not seem friendly. Was shown a home that was not clean and did not see any other residents or workers. Has potential, but the employees are lacking.
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. Your comments are valuable and will help us improve moving forward.
They had a great sales pitch but, the reality of the situation was different than the promised. We were very disappointed. And our sister ended up in the hospital as a result of their care.
Business response:
We value all feedback and see from your review that you gave cleanliness, staff and friendliness your highest ratings and we thank you. We know that we cannot predict the ways in which our loved ones decline, and we offer heartfelt support.
My mother lived here for almost a year. Understaffed, poorly managed in the office. Bookkeeper messed up our insurance billing so bad it took months to get straight, it was awful. Very stressful and no apology. I would not put a relative or friend here.
Frequently asked questions about Courtyard at Coeur d'Alene
How is Courtyard at Coeur d'Alene rated?
Courtyard at Coeur d'Alene has a 4.3 star rating with 158 reviews.
When is Courtyard at Coeur d'Alene open?
Courtyard at Coeur d'Alene is open now. It is open 24/7.