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Courtyard at Coeur d'Alene
- Assisted Living Facilities
- Coeur d'Alene, ID
About this business
Location details
2100 E Sherman Ave, Coeur d'Alene, ID, 83814, United States
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I was told by the sales person during the sales pitch and don't forget that that is what you are getting when you go to look at these places. The activities are always canceled. the dinners are chicken fingers and tater tots, ground beef casseroles, grilled cheese & canned soup and just processed crap, but the menu will say otherwise. eg. fajitas are on the menu but the supplies given to cook with are not for fajitas ,Ground beef, no bell peppers. The staff usually has to figure out something else to make with the items they... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (208) 415-3386? We’ll work with you to resolve any issues as quickly as possible.
They really give you the sales pitch. They tell you about home cooked meals, but when you get in there it's a completely different story. The food is terrible, it's french fries and chicken fingers with a chocolate chip cookie for desert. It is totally processed. They are understaffed, and the housekeeping is terrible. They can't maintain the temperature in the room, she has to open the window. Laundry doesn't come back. Mostly it's the meals and staffing that are the biggest problems. They have an activities calendar, but t... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (208) 415-3386. We hope to hear from you to resolve this matter.
I was given certain assurances when we chose this facility, none of which have been true. The staff is full of excuses but nothing ever changes, the food is frozen processed most of the time and the staff , while hard working are over worked and underpaid so that most of the good staff leaves for better paying jobs at other facilities. The turn over of young workers is so that my loved one is always being helped by strangers. I would not recommend this facility and if it wouldn't upset my loved one I would have moved them ou... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (208) 415-3386. We hope to hear from you to resolve this matter.
The surroundings are very nice. It appears to me they do not take good care of the elderly patients. Short staffing is a problem. My mother is 101 years old and soon will be 102. She is incontinent--wears a diaper however I have been with mom approximate 2 hours or more and not one staff member checks on her if she needs to go the bathroom. She's feisty, however they need to take her to the bathroom more often. We pay enough for her care and for what they say they will do--so I expect it. I pay, however, I do not feel they f... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Courtyard at Coeur d'Alene.
Frequently asked questions about Courtyard at Coeur d'Alene
How is Courtyard at Coeur d'Alene rated?
Courtyard at Coeur d'Alene has a 4.4 star rating with 137 reviews.
When is Courtyard at Coeur d'Alene open?
Courtyard at Coeur d'Alene is open now. It is open 24/7.