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Courtyard at Coeur d'Alene
- Assisted Living Facilities
- Coeur d'Alene, ID
About this business
Location details
2100 E Sherman Ave, Coeur d'Alene, ID, 83814, United States
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Everything is good, as far as we can tell. We aren't very close by so we don't see everything. They seem to be doing a really good job. They really rescued us and took him the same day, when our previous plans fell through.
Business response:
Thank you for leaving us this review. We strive for 5 star reviews and wondered if there was a way we could improve. If you wouldn't mind, we would like to discuss this at your convenience. Please call the community, we look forward to speaking with you.
It was personnel related. Everyone was very diligent in their work and very attentive to the seniors living there. I would recommend them certainly. There is enough parking. The staff was very good. The staff recently changed at the top and they were really working hard and remodeling much of it. They were putting 100% effort in to making things better. They were doing construction in the offices to make them more efficient.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Courtyard at Coeur d'Alene. Thank you again, we hope you have a wonderful day!
I'm very happy right now. They have have been very helpful. They are extremely receptive to you. They are so good, they really are. I love the clients and the smallness of it. I really love the friendliness of the staff, you don't feel like you're an outsider. My only complaint is that the food isn't that appealing to me, and even then I would still give them a 3.5 or a 4 on that.
Business response:
Thank you for taking the time to leave your review.
So far everything seems to be good. My father is in assisted living there and the care is good. I don't know much about the activities. I saw a calender, but my father wasn't really interested. I can't remember what kind of activites were available. The value is tough because I think it's extremely expensive but I'm kind of cheap. The food is incredible! Over all, they are good people and they've got a good place.
Business response:
Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/id/coeur-d-alene/courtyard-at-coeur-d-alene/). Please feel free to contact with any and all questions, (208) 415-3386. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
They had a great sales pitch but, the reality of the situation was different than the promised. We were very disappointed. And our sister ended up in the hospital as a result of their care.
Business response:
We value all feedback and see from your review that you gave cleanliness, staff and friendliness your highest ratings and we thank you. We know that we cannot predict the ways in which our loved ones decline, and we offer heartfelt support.
My mother lived here for almost a year. Understaffed, poorly managed in the office. Bookkeeper messed up our insurance billing so bad it took months to get straight, it was awful. Very stressful and no apology. I would not put a relative or friend here.
my mom stayed at the courtyard at cour d'alene for almost a dear. Under Staffed, but caring CNA's and RN. horribly inept business office/Admin staff. Business Manager had our Insurance so messed up and couldn't get the simple billing done for months.
Business response:
We are sorry that you felt that you had no other forum than to post this review, but rest assured, we discuss reviews at the community. Our care staff is compassionate and we appreciate that you acknowledge this. The number of care staff is established by our licensing authority, and we are not considered understaffed. If you have any specific questions or issues please speak with our executive director.
Overall we were disappointed in support from staff and transition/communication. The cleanliness was adequate. A handful of staff is very pleasant and helpful. They are very understaffed it seems. M mother in laws biggest complaint is the food. Chef is so nice and helpful. the budget allotted for food is very low. Unable to attest to the activities since my mother in law hasn't partaken or been there long enough. The value for cost seems about what it is around town
My husband was there for only about 6 weeks before they discharged him for behavioral issues. Granted, he was acting out, which is why I had to place him in a memory care facility In the first place. His behavior was fairly common with people with Alzheimer’s. I feel that there is a very large turnover in the staff. They are not trained well for their job. When I visited my husband, it was to work. I got him to shower, cleaned his room, and very dirty bathroom, and put the foul smelling laundry and trash into the hallway. Th... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (208) 415-3386 to speak with our Executive Director about your recent experience.
Frequently asked questions about Courtyard at Coeur d'Alene
How is Courtyard at Coeur d'Alene rated?
Courtyard at Coeur d'Alene has a 4.4 star rating with 137 reviews.
When is Courtyard at Coeur d'Alene open?
Courtyard at Coeur d'Alene is open now. It is open 24/7.