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2100 E Sherman Ave, Coeur d'Alene, ID, 83814, United States
Get directionsI was given certain assurances when we chose this facility, none of which have been true. The staff is full of excuses but nothing ever changes, the food is frozen processed most of the time and the staff , while hard working are over worked and underpaid so that most of the good staff leaves for better paying jobs at other facilities. The turn over of young workers is so that my loved one is always being helped by strangers. I would not recommend this facility and if it wouldn't upset my loved one I would have moved them ou... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (208) 415-3386. We hope to hear from you to resolve this matter.
The surroundings are very nice. It appears to me they do not take good care of the elderly patients. Short staffing is a problem. My mother is 101 years old and soon will be 102. She is incontinent--wears a diaper however I have been with mom approximate 2 hours or more and not one staff member checks on her if she needs to go the bathroom. She's feisty, however they need to take her to the bathroom more often. We pay enough for her care and for what they say they will do--so I expect it. I pay, however, I do not feel they f... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Courtyard at Coeur d'Alene.
Courtyard at Coeur d'Alene has a 4.4 star rating with 147 reviews.
Courtyard at Coeur d'Alene is open now. It is open 24/7.