Crossroads of Greensburg

4.6

Addiction Medicine
Greensburg, PA

About this business

Healthcare Addiction Medicine

Location details

125 East Otterman Street Back Entrance, 125 E Otterman St 2nd Floor, Greensburg, PA, 15601, United States

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4.6453 reviews

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NICOLE J.

4 years ago

Had to wait on hold for over an hour I have three boys 9, 6, and 5 months old in age and it’s already hard enough to take any time for myself let alone wait over an hour to get an answer

Business response:

Thank you for providing your feedback and letting us know about this issue, Nicole. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

RHONDA A.

4 years ago

I waited two hours in the waiting room for Dr. Khalil

Business response:

Thank you for providing your feedback and letting us know about this issue, Rhonda. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.

Sean D.

4 years ago

Didn’t hate it. Didn’t like it. I drove all the way there to just go into a room where someone was on the other side of a “tablet” y’all. Like. I coulda just done this from home if that’s what the doc was gunna do. Damn.

Business response:

Thank you for providing your feedback and letting us know about this issue, Sean. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

RHONDA A.

4 years ago

Did not get a text to sign into zoom with had to call and be put in manually also did not get a text with my next Tele med appointment

EARNEST B.

5 years ago

The staff at the Greensburg office they have gone above and beyond to show how unprofessional, unorganized and they will show you how vindictive they can be when you inform them that they should not act in that manner. They talk about patients as they exit rooms. Sad environment.. It was well managed about 6 months ago until they just hired new staff. If your looking for compassion and understanding this is NOT the place.

Business response:

Thank you for providing your feedback and letting us know about this issue, Earnest. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

JODI C.

5 years ago

Phone appointments if possiable

Business response:

Thank you for contacting us, Jodi! Please call 800-805-6989 and press 2 for assistance with scheduling telemed appointments. Have a great rest of your day!

MARC P.

5 years ago

I was on hold for 1 hour and 15 minutes. I had a 815 appointment, and while waiting on the zoom app I called 4 times to office and they just kept saying your soon you will be up soon just behind. So why have an appointment time if can’t keep up with zoom. I missed work because I couldn’t get there on time. I’m ok with 15 to 30 minutes late but come on hour and 15 not ok. Especially when office opens at 8 so to say it backs up is not ok because I was one of first appointments of the day. Seams like they are taking patients... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Marc. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. We are currently looking into the wait time concern. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.

RAQUEL K.

5 years ago

YOU AND YOUR STAFF WOULDNT HELP ME. YOU SAID YOU DONT DEAL WITH THE PAIN PART. WELL IF I'M IN SO MUCH PAIN AND NO DOCTOR WILL HELP ME ILL GO TO TH STREETS. YOU'D RATHER GIVE YOUR MEDS TO JUNKIES.

Business response:

Thank you for providing your feedback and letting us know about this issue, Raquel. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

RAQUEL K.

5 years ago

THE ONLY PROBLEM IS . I WENT TO CROSSROADS YESTERDAY Monday May 18 .I STILL DON'T HAVE MEDS. THEY CALLED THEM INTO THE WRONG PHARMACY AND I'M STILL WAITING FOR THEM ITS TUES. May 19!!!!!!

Business response:

Hi Raquel, we apologize for the inconvenience. Our patient liaison will contact you shortly, or you can reach us at 800-805-6989. Thank you for reaching out!