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Dave's Hot Chicken
- Chicken Shop
- Escondido, CA
About this business
Location details
1268 E. Auto Parkway, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Poor customer service and poor quality food. I waited more than 30 minutes for cold food and when I told Ricardo M. he snarked back, "it's not my fault". Would suggest others to go to Chik Fil A for better quality chicken and customer service. Overall, bad experience: will not return.
Business response:
We’re sorry to hear about your experience with the wait time, food quality, and service. This isn’t the standard we hold ourselves to, and we’ll address these concerns with our team. Please visit dhcfeedback.com so we can follow up and make this right.
Poor customer service and poor quality food. I waited more than 30 minutes for cold food and when I told Ricardo M. he snarked back, "it's not my fault". Would suggest others to go to Chik Fil A for better quality chicken and customer service. Overall, bad experience: will not return.
Business response:
We’re sorry to hear about your experience with the wait time, food quality, and service. This isn’t the standard we hold ourselves to, and we’ll address these concerns with our team. Please visit dhcfeedback.com so we can follow up and make this right.
Seriously need to fix how you have a phone in option but nobody ever answers!! Called 8 times not a single time it was answered. Simple problem where it can be fixed in the third party app to order online or atleast ask for extra dave sauce and honey packets but i cant even do that and thats literally the reason why i was calling!! Now i gotta eat this dry ass chicken with one single packet that i had to pay for .25 cent when its free to ask for it on the phone!! But nobody really answered so wtf!! Please find a way to put a... read more
Business response:
We're glad you stopped by and grateful for the feedback. It sounds like there’s still something missing for you, and we're eager to make it up. Please get in touch with us at http://dhcfeedback.com so we can make your next experience even better.
Seriously need to fix how you have a phone in option but nobody ever answers!! Called 8 times not a single time it was answered. Simple problem where it can be fixed in the third party app to order online or atleast ask for extra dave sauce and honey packets but i cant even do that and thats literally the reason why i was calling!! Now i gotta eat this dry ass chicken with one single packet that i had to pay for .25 cent when its free to ask for it on the phone!! But nobody really answered so wtf!! Please find a way to put a... read more
Business response:
We're glad you stopped by and grateful for the feedback. It sounds like there’s still something missing for you, and we're eager to make it up. Please get in touch with us at http://dhcfeedback.com so we can make your next experience even better.
The food here is ok , nothing different than any other hot chicken place. I was a little turned off by the lady taking our order, she kept picking at her lip or face and then touching the register and if you ordered a drink she was touching the cup. So that turned me off from this location. The inside is small so if you get there at a busy time, you'll have to sit outside.
Business response:
I'm sorry to hear about your experience—it sounds like the service was not up to standard, which is disappointing. We take cleanliness and hygiene seriously, and your feedback is important for us to address these concerns. If you have a minute, please reach out to us at tellusdirect.com/dhc so that we can make it better for you. Thank you for letting us know, and we hope you'll consider giving us another chance in the future.
The food here is ok , nothing different than any other hot chicken place. I was a little turned off by the lady taking our order, she kept picking at her lip or face and then touching the register and if you ordered a drink she was touching the cup. So that turned me off from this location. The inside is small so if you get there at a busy time, you'll have to sit outside.
Business response:
I'm sorry to hear about your experience—it sounds like the service was not up to standard, which is disappointing. We take cleanliness and hygiene seriously, and your feedback is important for us to address these concerns. If you have a minute, please reach out to us at tellusdirect.com/dhc so that we can make it better for you. Thank you for letting us know, and we hope you'll consider giving us another chance in the future.
Horrible customer service. Make sure to check receipt everything rang up wrong. Very rude.
Business response:
Hi , We hope you are having a great day. First and foremost, we would like to sincerely apologize that you did not have a 5-star experience at Dave's Hot Chicken. Our team is coached on how to make sure the orders are accurate before going out, but we are so sorry that the experience let you down. We would like to invite you back as our guest for your next visit and get a chance to earn a 5-star review from you. We see our reviews as a measure of our performance, and we want to be the best and want our customers to see us as... read more
Horrible customer service. Make sure to check receipt everything rang up wrong. Very rude.
Business response:
Hi , We hope you are having a great day. First and foremost, we would like to sincerely apologize that you did not have a 5-star experience at Dave's Hot Chicken. Our team is coached on how to make sure the orders are accurate before going out, but we are so sorry that the experience let you down. We would like to invite you back as our guest for your next visit and get a chance to earn a 5-star review from you. We see our reviews as a measure of our performance, and we want to be the best and want our customers to see us as... read more
Bad service and I stopped coming here to eat because of it, then did some pick up orders for people and still got horrible service and they forgot the drinks
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.6 star rating with 796 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open tomorrow at 11:00 a.m.