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Dave's Hot Chicken
- Chicken Shop
- El Cerrito, CA
About this business
Location details
5010 El Cerrito Plaza, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to Midnight |
Based off my experience, the pictures posted here are misleading to what you are actually served. The chicken is juicy but the cuts are strange and have a lot of cartilage. Speaking of the cuts, a $20 chicken "sandwich" meal will get you half a palm of chicken folded between a single slice of bread, a small amount of limp fries, and fountain drink. They pretty much serve chicken hot dogs.
Business response:
We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://dhcfeedback.com We're committed to making it up to you
I didn't order anything but my friend did. She shared some with me and I got thirsty so I asked the workers for water. The employee denied me water because I didn't order anything. What the heck??? Is that YOUR water?? Is that YOUR cup??? Your company is worth 200 million dollars and can't even spare a cup of water???? Why u tripping over a 5 cents water cup??? Ridiculous.
Business response:
Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at http://dhcfeedback.com. We would like to make things right if you give us another chance.
I've had Dave's a few times. My concern this time was lack of consistency in heat. I ordered some stuff for me and the family. My tender was supposed to be Mild, but it's dang spicy this time around and making my fingers red, so heavily seasoned. In the past when I've ordered Mild I've gotten what I expected. Maybe they mixed up my order. The receipt on the box defiantly says Mild. The issue isn't that I'm a wuss, it's that I get heartburn from spicy food (just wait you'll be old too one day), so it's not nothing.
Business response:
I'm sorry to hear about the inconsistency with the heat level this time around. It’s frustrating when an order isn’t quite what you expected, especially when it comes to something like spice that can have real consequences. We appreciate you bringing this to our attention. If you have a minute, please reach out to us at tellusdirect.com/dhc so that we can make it better for you. Thanks for sharing your experience, and we hope you’ll give us another chance.
I found the restaurant being maintained and cleaned every couple of minutes and the service was okay. The ambience was lit, but the food was quite horrid. I ordered an extra hot chicken tender/slider combo with a strawberry shake and oreo pieces. I found the chicken to be very spicy (like advertised) but the flavor was quite off-putting and unappetizing (tastes like too much cumin). I found the food to be too salty and the shake too melted. Lastly, prices. For an unappetizing meal I spent almost $30+ only to throw away most ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit. I’m very sorry to hear that your experience did not meet your expectations, particularly regarding the flavor of the chicken and the overall quality of the meal. We strive to deliver delicious food and excellent service, so it's disappointing to learn we fell short. We appreciate your comments on the cleanliness and ambiance, but clearly, we need to address the issues with our menu items. We’d love the opportunity to discuss your experience further and ... read more
I've been to Dave's Hot Chicken in SoCal a few times and it's always been really good. Decided to try the location in El Cerrito and the food wasn't great. Actually, it gave me and my bf food poisoning. We started feeling queezy and other symptoms (I'll spare you) within 20 minutes of eating our food. I don't know what went wrong in the kitchen but something definitely did. Unfortunately, I don't recommend eating at this location and I won't be coming back.
Business response:
Your feedback has been taken to heart, and we cannot express enough how sorry we are for falling short. Please allow us the opportunity to make it up to you. By reaching out to us at http://tellusdirect.com/dhc, we hope to show you the level of service we aim to provide.
Horrible food service! Never get what we ordered, and everytime the coleslaw is absent when it's apart of the chicken sandwich. Why is an ingredient that is described in the menu not there when I paid for it?? It's not like these sandwiches are cheap! Don't care for this location at all. It's the service not the food, for sure!
Business response:
Hey, thanks for giving us a shot even though we didn’t quite make the cut. Two stars means we've got room to grow, and we're keen on doing just that. Could you help us out and let us know what we can improve at http://tellusdirect.com/dhc? We're all about getting better!
I love Dave's in southern Cali the ones heren NorCal are terrible . I ordered 4 combo boxes fries were cold and chicken dry and no slaw were added how did you miss a large order ?Such a waste it's always fresh hot in southern Cali . Never again
Business response:
Dang, we're sorry you didn't get the service you deserve. We’re taking this to heart and we want to fix it, straight up. Tell us what's up at http://tellusdirect.com/dhc and we'll work hard to turn it around for you.
I experienced enough today to never come back to Dave's hot chicken. The staff here would rather ignore you, laugh and play amongst themselves and give your food to others with a sprinkle of condescending remarks. This felt more like a DMV.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you-Julie
5.19 for a 1/4 cup of salad and no taste. Bad price and taste. I asked for mild not chicken and I got hot could not eat it
Business response:
Thank you for taking the time to share your experience at our restaurant. We are sorry to hear that you did not enjoy your meal and that it did not meet your expectations. We take all feedback seriously and will work to improve the areas you mentioned. We would like to invite you back to give us another chance. Please connect with us https://tellusdirect.com/dhc and we will make it worhtwhile
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.2 star rating with 366 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.