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Dave's Hot Chicken

4.3

About this business

Location details

5010 El Cerrito Plaza, El Cerrito, CA, 94530, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to Midnight
Tue10:30 a.m. to Midnight
Wed10:30 a.m. to Midnight
Thu10:30 a.m. to Midnight
Fri10:30 a.m. to Midnight
Sat10:30 a.m. to Midnight
Sun10:30 a.m. to Midnight
4.3487 reviews
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Neiasha S.'s profile image
Neiasha S. 
rating
2 months ago

I placed an online pickup order, but when I arrived, the staff repeatedly told me they didn't have it. After I showed my confirmation email, they realized they gave my food to someone else without checking for the confirmation. Once they realized the mistake and saw how upset I was, they offered to remake the meal. It took an extra 20 minutes, which caused me to miss the closing time at my next stop. Terrible accountability and no compensation for a major mistake on their end. I won't be back. 

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you. 

Octavio G.'s profile image
Octavio G. 
rating
2 months ago

Been coming here for the last couple months. Spent almost $30 bucks on a meal and the tenders were ice cold and not edible. Reached out to customer service when they sent out the survey and never got a response at all. The fries were cold and some tiny pieces. Yes Dave's isn't cheap so I expect the quality to be there. Also other times where the food is just very inconsistent. Also my account is missing a bunch of points and my account never reflected the transactions. 

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Bird D.'s profile image
Bird D. 
rating
a year ago

The problem isn't necessarily with this franchise location, it's the food. Imagine the most hyper-palatable, unnaturally radioactively-hued garbage available from modern food science, then prepare it like you would for a rabid stray animal that attacked your pet. Capsaicin can only distract so much from the idea that once, this was a bird that died so you could torture your tastebuds, and that likely deserved better. Nashville would NEVER. Save yourself: pick up whatever flamin' hot carbs your local bodega has on offer,... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Cheryl Y.'s profile image
Cheryl Y. 
rating
a year ago

Went back today added some Mac and Cheese it looks nothing like the photo on website and way over priced. The container is tiny and it cost over 5 dollars. Service was great clean gender separated restrooms , always a plus. 

Samantha G.'s profile image
Samantha G. 
rating
a year ago

So overhyped it's ridiculous. The food is served cold, way overpriced for a chicken tender on a cold Hawaiin roll with 3 shreds of cabbage they claim to be coleslaw. You will leave with bubble guts which just shows that they probably don't change their frying oil for days. At least the service was okay, they were sweet at the counter. 

Russel C.'s profile image
Russel C. 
rating
a year ago

This might be one of the most unhealthy places to eat. The chicken is coded with I don't know why, but it can't be good for you. 

Business response:

Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit www.tellusdirect.com/DHC so we can better understand your concerns and work towards earning those extra stars. We appreciate your support! 

Nancy H.'s profile image
Nancy H. 
rating
a year ago

The buns are cheap and thin. Chicken is very salty and spicy, hardly any slaw on the slider... not good 

Business response:

Thank you for your feedback and for letting us know about your recent visit. We apologize for any disappointment, as we aim for every experience to be a positive one. Please reach out at dhcfeedback.com so we can understand more and work to address your concerns. 

Salvatore C.'s profile image
Salvatore C. 
rating
a year ago

Based off my experience, the pictures posted here are misleading to what you are actually served. The chicken is juicy but the cuts are strange and have a lot of cartilage. Speaking of the cuts, a $20 chicken "sandwich" meal will get you half a palm of chicken folded between a single slice of bread, a small amount of limp fries, and fountain drink. They pretty much serve chicken hot dogs. 

Business response:

We're sorry to hear your visit wasn't what you hoped for. We want to make things right. Could you contact us at http://dhcfeedback.com We're committed to making it up to you 

Melissa S.'s profile image
Melissa S. 
rating
a year ago

I didn't order anything but my friend did. She shared some with me and I got thirsty so I asked the workers for water. The employee denied me water because I didn't order anything. What the heck??? Is that YOUR water?? Is that YOUR cup??? Your company is worth 200 million dollars and can't even spare a cup of water???? Why u tripping over a 5 cents water cup??? Ridiculous. 

Business response:

Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at http://dhcfeedback.com. We would like to make things right if you give us another chance. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.3 star rating with 487 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.