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Dave's Hot Chicken
- Chicken Shop
- Phoenix, AZ
About this business
Location details
475 East Bell Rd., Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 1:00 a.m. | |
| Tue | 10:00 a.m. to 1:00 a.m. | |
| Wed | 10:00 a.m. to 1:00 a.m. | |
| Thu | 10:00 a.m. to 1:00 a.m. | |
| Fri | 10:00 a.m. to 1:00 a.m. | |
| Sat | 10:00 a.m. to 1:00 a.m. | |
| Sun | 10:00 a.m. to 1:00 a.m. |
I don't have an above average tolerance of spicy or hot food but this just doesn't cut it for me. I ordered the medium and while it looked physically red hot, it was less than mild. My husband ordered the hot and it was not at all hot. Maybe it was an off day for them? I don't know but you would think even mild would have a little kick to it? The fries were good, I think that was the only thing I liked
Business response:
A two-star experience isn’t what we aim for, but we’re grateful you let us know. We're listening and we're learning. Help us up our game by sharing more at http://tellusdirect.com/dhc. We’re on it!
It's revealing that the manager's response didn't even give the complaint referral with in a direct link format.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit www.tellusdirect.com/DHC so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
the service was alright the food didn't live up to the hype , it was decent i tried it the first time it was alright decided to try it again because i kept seeing things about how good it is and went again and it was alright for the price it's not worth it i would recommend other places like angry chickz
Business response:
Hello Daniel, We are sorry to hear you only found our chicken was just "alright". We truly appreciate your business and would love for you to come back and give us another shot. Please reach out to dhc.tellusdirect.com to provide more details!
Horrible food and horrible service you really could make this chicken at home and it's horribly seasoned
Business response:
Your 2-star review has us down, but we're not out. We want to earn back your trust and those missing stars. Head over to http://tellusdirect.com/dhc and let us know what it'll take.
I've been to Daves in CA locations and I swear they changed the heat levels for AZ. I got 1 level below "hot" and it's like there was zero heat. I could taste some spices so they didn't forget to dip it, the sticker on the order matched what I requested. Just nothing as far as heat goes. It's odd because Angry Chicks did the same thing a month or so after opening. Maybe it's an AZ thing. Almost forgot, the cashier applying lip gloss almost the whole time she was taking my order was an odd touch.
Business response:
Hi Mike, I can assure our heat levels are consistent no matter which location you visit. We are sorry to disappoint, please contacts us at http://tellusdirect.com/dhc so we can make it up. We appreciate the feedback!
Very slow service... Maybe consider adding staff during peak hours. After waiting a while, was told 5-10 minutes more. And we kept on waiting more after 10 minutes.
Business response:
Hi Paula, sorry to hear about your long wait time. We appreciate the feedback!
if i could give 0 stars i would. the workers here are slower than a snail and it took an hour to get an order than was supposed to be done at 10:20 done. finally got food at 11:05. there were tons of people inside, line was out the door. but we ordered at 10, and it was a 20 minute wait, or so we thought. food is good though. only one lady was going fast, nobody else seemed to care.
Pretty great food however the service wasn't the most welcoming or helpful. It was our first time and they had few answers to our questions other than pointing to the menu.
Business response:
Hi Kayla, sorry to hear about the first time confusion you had, I wish our team member would of helped you better. I have addressed this issue with them and hope that you try us again soon! Thank you very much for your business, any comments feel free to message us here. www.tellusdirect.com/DHC
Service. Straight up. It sucks. Wait time for an order is over 20 minutes when the place is dead. The food is good but I'm not wasting 20 minute drive here 20 minute wait for food and 20 minutes home. I can go to other places that are just as good and have a way shorter wait time. Thanks but this is my last trip to Dave's for a long time. All the LA locations don't have this issue at all don't see why the AZ one does.
Business response:
Hi Damian, sorry to hear about your 20 minute wait time. I understand how that can be frustrating, please check us out again we would love to serve you again! Tell us direct at www.tellusdirect.com/DHC
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 2,266 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:00 a.m.