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Dave's Hot Chicken
- Chicken Shop
- Cathedral City, CA
About this business
Location details
31875 Date Palm, Cathedral City, CA, 92234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 1:00 a.m. | |
| Tue | 10:30 a.m. to 1:00 a.m. | |
| Wed | 10:30 a.m. to 1:00 a.m. | |
| Thu | 10:30 a.m. to 2:00 a.m. | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to 1:00 a.m. |
Ordered and waited in the drive through for about 20 minutes just for them to get my order completely wrong and gave me a door dash order instead. All the while all of the employees were standing around and laughing. New location, not a great start.
Business response:
I apologize for the experience you had with us. Your feedback is important, and we are committed to improving our services. Please reach out to us at tellusdirect.com/dhc so we can discuss this further and work towards a resolution.
I've always been curious about trying one of the Daves Hot Chicken chain restaurants! Unfortunately my experience was not very positive, both in terms of customer care and in terms of food. We only ordered two sliders and were able to collect our food 35 minutes after ordering (not busy day) because to my eye our order after being prepared was left on the pass for quite some time while the employees were not paying attention, and talking to each other. You are not fine dining and for customer care I can turn a blind eye, b... read more
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns.
I'm reading many reviews left by family and friends of the employees.Let me leave a real authentic review. The place is clean employees are nice but they don't go out of their way give you great customer service. The chicken is undercooked (it could be they are trying to put a lot of orders out quickly). The bread is very cold. The Mac and cheese has a watery liquid sauce to it. The fries were crispy and hot. The shakes are good you could taste the real milk they use. The Music is loud but not obvious Loud.
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.5 star rating with 572 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 10:30 a.m.