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Dave's Hot Chicken
- Chicken Shop
- Middletown, RI
About this business
Location details
619 W Main Rd, Middletown, RI, 02842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 2:00 a.m. | |
| Sat | 10:30 a.m. to 2:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
It's really unfortunate because the chicken is great but the service is the worst I've experienced on the island. I stopped by when they first opened, went inside, ordered a couple different things and it took 45 minutes for them to get my order correct. I gave them a pass since they were so new but since then I've gone back a few times it's always a total mess. One of the times, the guy working the drive-through didn't even acknowledge my existence, just took money, finally handed me my food and then went back to texting.. ... read more
Business response:
That’s really frustrating, Ben, and definitely not the kind of service we aim for. We appreciate you giving us multiple chances, and it’s disappointing to hear we didn’t improve. If you’re open to it, we’d love to make things right—feel free to reach out at dhcfeedback.com.
Great employees - not great food. Over priced, under spiced and why put cheese on a chicken tender I didn't ask for?
Business response:
Sorry our flavors didn’t hit the mark. If you'd like to share more, reach out at dhcfeedback.com.
I'm giving two stars because the sandwich and fries are good, perfect if you're just going for the food. However, you will have to enter battle and complete a stare down with employees who will not make eye contact with you even though they know you're there to get service. Also, don't expect condiments, utensils, or napkins.
Business response:
Sorry the service felt cold—definitely not what we want! Please let us know more at dhcfeedback.com.
Clean and professional but at 230 in the afternoon it took 20 minutes to get the single item I ordered. Either short handed or terribly inefficient. Regardless, likely won't be back.
Business response:
Sorry to hear about your experience, Donald. We understand that a 20-minute wait isn’t ideal, and we’ll work on improving our efficiency. Thanks for sharing your feedback, and we hope you’ll consider giving us another try.
Only person in the drive through and I waited 15 minutes at the window. Nobody came to apologize or explain the wait. No ambiance. The workers were also eating in guest facing areas and just standing around. Very unfortunate, no matter how good the food is I will not be returning. The manager needs to train these workers fast.
Business response:
M M., we're really sorry for the delay and lack of communication during your visit. This is definitely not the experience we want to provide. We’ll be sure to address this with the team to improve service moving forward. If you'd like to share more details, please reach out to us at dhcfeedback.com so we can make things right. Thank you for your feedback.
food took absurdly long was in drive thru for 30 mins and at the window talk thing for at least 10 mins and nobody talked
Business response:
We’re sorry to hear about the delay and lack of communication during your visit. This isn’t the experience we aim to provide, and we’ll address this with the team. Thank you for sharing your feedback so we can work to improve.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 1,390 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.