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Dave's Hot Chicken
- Chicken Shop
- Madison, AL
About this business
Location details
8135 Hwy. 72, Suite C, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
My review and thoughts of DAVE'S HOT CHICKEN and my experience trying the reaper level heat!! I placed my order online on their website at 12:50pm today. The website said it would be ready at 2:08pm They have been crazy busy since they opened so I knew it would prob be a little after the estimated time. I arrived in the restaurant at 2:30pm and walked straight to the online pickup area. I saw my name on the board saying getting ready! I only had to wait like 3 mins and they called my name! If your going to try Dave's... read more
Business response:
Boom! Glad you loved it! Thanks for the awesome review!
The one thing I can say is the team there was EXCELLENT! Very busy their first weekend of opening, and two employees really stood out to me and my friend with how well they managed the crowd!
Business response:
5 stars back to you for being an amazing guest! Thanks for the love and see you next time!
Food was great, when we finally got it. They just opened, so maybe they are still working through some things. However with everyone waiting, the entire store fills up quickly.
Business response:
We're thankful for your four-star review and happy to have served you well. To help us deliver a five-star experience next time, we'd appreciate your detailed feedback at http://tellusdirect.com/dhc. Every insight helps us improve!"
The food was good. The hot chicken was plenty hot for me and I love spicy food. They were still overwhelmed by the amount of customers when I went so the line was out the door. I'll go back after the lines die down.
Business response:
Thanks for taking the time to share your experience with us! If you have an extra minute, would you mind connecting with us at http://tellusdirect.com/dhc ? We would love a chance to hopefully impress you and earn that last star.
The customer service efficiency in this place is bad. How are they six cooks in the back but I've been waiting more than 15 minutes for my food . There is only one cashier out taking orders. A guy that's hanging out with his friend that keeps going back and forth getting the slushes for them. To top it all he didn't wash his hands prior to bagging up food orders after he came back to help.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
I waited an hour for my food because the manger Khalil could not make a correct order. He was rolling his eyes and slamming the food down when it was done through the kitchen food window. The poor girl had to explain to him what to do several times. She even offered to pay for the cheese on my fries because he didn't give what we needed. I will never go back to a place with such poor management.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Absolutely not, never again! The customer service needs to be retrained. They were completely out of tea, and since we don't drink soda, I asked at the counter if they had any tea. The response was simply, "Nope, that's it." When I explained that we don't drink soda, she shrugged her shoulders and said that was all they had left. It was 6 o'clock in the evening--dinner time! They don't close until late tonight; are they really going to go all night without tea? Then, when the short woman with glasses walked to the back and... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
:/ Huntsville needs good hot chicken. This is unequivocally true. Idk if this place is it though. My usual dining squad is for the most part (sans sis-in-law) fond of spicy food, especially hot chicken. Although I was a little hesitant given the initial negative response, I figured Dave's had long enough at this point to get their sea legs, so we stopped by on a return home trip from Buc-ees. This restaurant took the place of Smashburger in a weird sort of spot off the main drag in Madison. Parking is limited and a ... read more
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Not good food at all. Dave's sauce is not good with chicken or fries. One positive was the chicken was juicy but the seasoning wasn't good either.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.5 star rating with 863 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 11:00 a.m.