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Dave's Hot Chicken
- Chicken Shop
- Madison, AL
About this business
Location details
8135 Hwy. 72, Suite C, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Me and My mom went and waited 3 hours for a chicken sandwich fries and one pice of chicken and the food is very overhyped not worth the wait and the customer service is good thats it but the the over all experience is a 4/10.
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
Good food and atmosphere but the customer service is atrocious even when PREORDERING your food , I had an expected pick up time of 3:19, showed up 5 minutes early told the young gentleman my name and waited, I waited 30minutes after my PREODERED MEAL, the issue is that I saw my food sit on the damn food rack for 30 minutes while this young man BSd around, messing up another order in the process and being on his phone. Horrible customer service good food.
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at www.tellusdirect.com/DHC. Thank you.
Good food and atmosphere but the customer service is atrocious even when PREORDERING your food , I had an expected pick up time of 3:19, showed up 5 minutes early told the young gentleman my name and waited, I waited 30minutes after my PREODERED MEAL, the issue is that I saw my food sit on the damn food rack for 30 minutes while this young man BSd around, messing up another order in the process and being on his phone. Horrible customer service good food.
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at www.tellusdirect.com/DHC. Thank you.
Hot nuggets are not spicy. Supposed to get 10 I thought, instead of 6 for 12.99. Mac and cheese is ordinary. Overall not bad. Not noteworthy.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit www.tellusdirect.com/DHC so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
My first visit here was pretty great. They had just opened and it wasn't busy. We got our food pretty quick and the food was pretty dang good. The employees were weird and slow but all in all not bad. So then we decided to go back a 2nd time and what a s-word show. Complete chaos and the employees have somehow gotten even more worthless. We ordered online for pick, drove all the way there and when I walk up and say I ordered online for pick up she asks my name and immediately says it's not ready yet. She walked away so I had... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
The worst service ever ! I paid 50$ for food that I ordered online for pick up. When I got there to pick it up they said my order doesn't exist. I have a confirmation # and a text asking about my experience. So now I lost $50 and I have no food and they don't even care and we're extremely rude.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
we waited 45 minutes for fast food! should I say more and after we got our food some of it was cold! The whole time the manager waited in his office not leading his team.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you?
Updated for the wildly horrible customer service response to a website that doesn't even work Not a single line. But a bunch of people waiting for food. When I first got in they were calling out ordered left and right. Thought it would go quick. But after over an hour l got my food. Order was wrong when I got home the phone number listed is now shut off and you can't get ahold of anyone. The food I did get wasn't what ordered. I did receive a partial order. Which was odd because I think two people checked for accuracy. It'... read more
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you?
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.5 star rating with 863 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 11:00 a.m.