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8135 Hwy. 72, Suite C, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
I waited an hour for my food because the manger Khalil could not make a correct order. He was rolling his eyes and slamming the food down when it was done through the kitchen food window. The poor girl had to explain to him what to do several times. She even offered to pay for the cheese on my fries because he didn't give what we needed. I will never go back to a place with such poor management.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Absolutely not, never again! The customer service needs to be retrained. They were completely out of tea, and since we don't drink soda, I asked at the counter if they had any tea. The response was simply, "Nope, that's it." When I explained that we don't drink soda, she shrugged her shoulders and said that was all they had left. It was 6 o'clock in the evening--dinner time! They don't close until late tonight; are they really going to go all night without tea? Then, when the short woman with glasses walked to the back and... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
:/ Huntsville needs good hot chicken. This is unequivocally true. Idk if this place is it though. My usual dining squad is for the most part (sans sis-in-law) fond of spicy food, especially hot chicken. Although I was a little hesitant given the initial negative response, I figured Dave's had long enough at this point to get their sea legs, so we stopped by on a return home trip from Buc-ees. This restaurant took the place of Smashburger in a weird sort of spot off the main drag in Madison. Parking is limited and a ... read more
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Not good food at all. Dave's sauce is not good with chicken or fries. One positive was the chicken was juicy but the seasoning wasn't good either.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right
Me and My mom went and waited 3 hours for a chicken sandwich fries and one pice of chicken and the food is very overhyped not worth the wait and the customer service is good thats it but the the over all experience is a 4/10.
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
Good food and atmosphere but the customer service is atrocious even when PREORDERING your food , I had an expected pick up time of 3:19, showed up 5 minutes early told the young gentleman my name and waited, I waited 30minutes after my PREODERED MEAL, the issue is that I saw my food sit on the damn food rack for 30 minutes while this young man BSd around, messing up another order in the process and being on his phone. Horrible customer service good food.
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at www.tellusdirect.com/DHC. Thank you.
Good food and atmosphere but the customer service is atrocious even when PREORDERING your food , I had an expected pick up time of 3:19, showed up 5 minutes early told the young gentleman my name and waited, I waited 30minutes after my PREODERED MEAL, the issue is that I saw my food sit on the damn food rack for 30 minutes while this young man BSd around, messing up another order in the process and being on his phone. Horrible customer service good food.
Business response:
We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at www.tellusdirect.com/DHC. Thank you.
Hot nuggets are not spicy. Supposed to get 10 I thought, instead of 6 for 12.99. Mac and cheese is ordinary. Overall not bad. Not noteworthy.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit www.tellusdirect.com/DHC so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
My first visit here was pretty great. They had just opened and it wasn't busy. We got our food pretty quick and the food was pretty dang good. The employees were weird and slow but all in all not bad. So then we decided to go back a 2nd time and what a s-word show. Complete chaos and the employees have somehow gotten even more worthless. We ordered online for pick, drove all the way there and when I walk up and say I ordered online for pick up she asks my name and immediately says it's not ready yet. She walked away so I had... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Dave's Hot Chicken has a 4.5 star rating with 981 reviews.
Dave's Hot Chicken is open now. It will close at 11:00 p.m.