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16329 W. Cactus Rd., Suite 150, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 1:00 a.m. | |
| Tue | 10:00 a.m. to 1:00 a.m. | |
| Wed | 10:00 a.m. to 1:00 a.m. | |
| Thu | 10:00 a.m. to 1:00 a.m. | |
| Fri | 10:00 a.m. to 1:00 a.m. | |
| Sat | 10:00 a.m. to 1:00 a.m. | |
| Sun | 10:00 a.m. to 1:00 a.m. |
We tried this again to give them another shot since the first time we tried it was the first few days of opening and very busy. This time it was not busy and we drove through and I opened my chicken at the stop light by qt and my chicken was COLD. I don't get it.. who wants to eat cold food?! Disappointed and won't be back. Expensive cold stale food.
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Walked in and right away music was so loud I had a hard time hearing the cashier. Manager turned down volume after our request so we could order something without yelling. Cashier asked for a tip just for taking my order. Food was a 6 out 10 and I did not finish my meal. Not going to return as I will be better off cooking at home. The restaurant was empty on a Monday afternoon.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Staff were all polite. The chicken itself was cooked perfectly. But, probably some of the worst seasoning I've ever had on chicken. Couldn't even finish it. It just tasted bad. Go find somewhere that originated in the South for fried chicken. Californians can't do fried chicken.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
The food was just ok. Nothing special. $18 for 2 chicken strips, fries and a small drink. Rip off. To top it off they automatically prompt you to tip in the credit card transaction. They do absolutely nothing special for service that deserves a tip. They take your order and that's it. You have to get up to get your own food when ready. Tips are for a service you receive. Not for owners to compensate wages for paying their employees. What a joke. Will not be back.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
We were so excited to try this place get there and the weed smell was so strong we ordered 2 mild sliders not good chicken my daughter got the nugget me as l she didn't like it either we love mozzarella do I got some for the table and the cheese was hard not cooked or melted for us not to get mozzarella sticks never happens sad I wasted my money here
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
Forced to tip ITS FAST FOOD card scanners doesn't have a no tip option the food is good but this is ridiculous
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Food is overpriced. $12.69 for 2 chicken tenders and a handful of fries is absolutely ridiculous. And to add insult to injury the $12.69 didn't even include a drink. Then to top it off the food wasn't very good. Definitely not worth that much money. The ONLY reason we agreed to buy it was because we wanted to see what the hype was about. There were 4 of us that ordered and not one of us enjoyed anything about it. We'll never go back.
Business response:
Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support!
I wouldn't say it's good at all, chicken didn't taste fresh kinda seemed like it sat there, same with the mac and cheese. The fries didn't look fried at all, it looked pale, seemed like they took them out of the fryer way too early.. Let's put it this way, It's chicken tenders and that's it. If you order the tenders, they give you bread on the side free of charge. If you order the sandwich they put a tender on that free bread and charge you an extra 2-3 dollars for doing that for you. What I don't like is there isn't a "meal... read more
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Worst Dave's hot chicken I have ever been to. I've never had a negative experience with the food at Dave's, but this food was subpar. At the time I went it wasn't busy. The sandwiches were barely warm & the smallest I've ever got from a Daves, fries were barely lukewarm and a pretty small portion, clearly they had been sitting for a while. This was definitely a disappointment and a turn off. Service was friendly, but I care more about the food I get that's what I came for.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Dave's Hot Chicken has a 4.6 star rating with 538 reviews.
Dave's Hot Chicken is open now. It will close tomorrow at 1:00 a.m.