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David's Bridal
- Bridal
- Newark, DE
About this business
Location details
Christiana Fashion Center, 3160 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The customer service was horrible. The greeters up front huddled together and perpetrated as if they were about to help me. One woman walked away and the others ignored me. This was after I was given the number to online customer service who were closed! I will never spend money there again and will persuade others who ask for recommendations not to also! Horrible Customer Service.
Business response:
Hello Dee. We cannot apologize enough for the level of service you were given. We would never condone anything less than professionalism from our staff and appreciate you bringing this to our attention. We will be sure to address this with the management team of this location. Thank you, Ellice J.
I purchased 2 flower girl dresses for my daughters, they are unworn and in the bags with the tags still on. The wedding was called off and the store will not let me return the dresses because it is out of the 7 day window they give for returns.
Business response:
Hello Lindsay. We sincerely apologize that you are unhappy with our policy regarding returns. While we may not be able to allow the return, your store management team will be able to work with you to provide alternative solutions. Please know that while we understand your frustrations there are policies we need to following during this time. Thank you, Ellice J.
Recommendedgreat selection, great staff
Business response:
Hi Darcel! We are thrilled to hear that you enjoyed our selection and service on your visit! Thank you for taking the time to share your kind words for our store! Best Wishes, Ellice J.
RecommendedThe worker respectful patience helpful polite friendly love the dresses beautiful
Business response:
Hi Nola! We are so happy to see that you received such great service and enjoyed our selection. Thank you for sharing your experience with us. Thank you, Ellice J.
Okay so David’s was the first place I went for my wedding dress. I found the most beautiful dress and the consultant (I’m so sorry but I forgot her name) was fantastic! She was helpful but not pushy and I walked away from this appointment very happy and with the dress of my dreams. Fast forward to my appointment for my bridesmaids dresses. This was a complete disaster. First off I had saw a dress when I was looking for my wedding dress that I really liked for my bridesmaids. I was told it was a special occasion dress and not... read more
Business response:
Hello Taylor. While we are glad that you had a wonderful time finding your wedding dress with us, we would like to apologize to you and your bridal party for your following visit. We want our stylists to be professional and kind while helping our guests find their perfect dresses. We would never condone rudeness and will be following up with management regarding this feedback. We would love to continue to assist you in your bridal journey and hope that you will give us another chance. Thank you, Ellice J.
Bad experience Do not use their seamstress
Business response:
Hello Michael. We are disappointed to hear that you did not have a better experience with your alterations. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Wilmington) with more details. Thank you, Ellice J.
The customer service I got when taking my dress back to Davids Bridal to be preserved was disgusting. First of all, the chick they had working the desk was a jerk. Every question I had about when my dress would go out and when it would be back ect, was ¨I don´t know, I don´t know.¨ Moving on, I give her my dress and she literally balls it up like a wet towel and shoves it in the plastic bag. Excuse me??? I spent $1000 on that dress and it means something to me and THAT´s how you treat it?? So then she give me my paperwork ... read more
Business response:
Hello Rose. We are very upset to hear about your recent experience. We strive to provide our guests with top quality service from beginning to end. We are disappointed that we did not accomplish this and would like to express our apologizes. We appreciate you bringing this to our attention, and will be sure to discuss this with management. Thank you, Ellice J.
I used David’s Bridal for my wedding over 20 years ago & was extremely happy with everything. I probably spend approximately between $1,000.00-$4,000 every year since my 2 daughters hit H.S. From prom dresses, Communion dresses, ball gowns, etc... I have noticed their costumer service has declined over the years. Maybe they save all their sweetness for the bridal parties. Well, little girls turn into big girls & get married so their rude staff behavior will come back to haunt them. 1st trying to make an appointment was so... read more
Business response:
Hello Celeste. We are deeply sorry for the level of service you received during your time with us. David's Bridal is committed to providing all of our guests with professional and accommodating service. We apologize to your and your daughters for not doing so and will work to improve our team. Thank you, Ellice J.
My first appointment with David Bridal was AMAZING. I was so impressed, the girls were so friendly and helpful! My second appointment was for my flower girls, where i was just shown my changing rooms and i never seen the worker again til i wanted to order my dresses (which i had to wait at the counter for. Lastly, i just had my appointment to pick up my wedding dress. The ladies handed me my dress (no undergarments even though i asked for them) and showed me my room. My dress was missing a clip (when i told the lady she didn... read more
Business response:
Hello Anna Marie. Although we are happy that you had a great first experience with us, we are truly sorry for not continuing such amazing service. We want to provide great service on every visit and apologize for not doing so. We will be sharing this feedback with management. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,759 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.