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David's Bridal
- Bridal
- Newark, DE
About this business
Location details
Christiana Fashion Center, 3160 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
From the first day too the last this store has left me so frustrated and my dress was never the way I had wanted it for my wedding day. Very crowded and under catered too when looking for dresses whether it was for me or my bridesmaids. When I was in the process of getting my dress altered the lady who appeared to be the main seamstress ( or at least the only one who was helpful at later hours, usually helping multiple people at once because she was the only one capable ) told me that I could get my bra altered with some fab... read more
Business response:
Hello Kelly, we are so sorry to hear that you are unhappy with our services. We apologize for not being able to provide you with a 5 star experience. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Ellice J). Thank you, Steven E
Alterations was just full of rude people and they were no help on fixing my wedding dress for me.
Business response:
Hello Jenny. We are saddened to hear that you are displeased with our alterations team. We apologize for any frustration caused and would like to hear more about your experience. Please email us at DBcares@dbi.com (Attn.Ellice/wilmington) with more details. Thank you, Ellice J.
I went to pick up my bridal party dresses and the consultant sitting at the desk when terribly rude!!!
Business response:
Hello Jenn. We would like to apologize for the service you received during our time with us. From the moment our guests walk in, we want to provide kind and professional service. We appreciate your feedback and will work with the team to improve. Thank you, Ellice J.
If I could rate less I would! Here is my story If your looking for any type of dress, I highly recommend going to this David’s bridal. All the ladies start from the lady that greeted you at the door all the way to Ms. Yvonne ( my consulted). Here is my story I went to a David’s bridal inWilmington, Delaware in January. They customer service was horrible the consulted barely helped me at all. It was exetremly packed and low in staff. So I end up getting a dress that I thought could be the one. I did not love this dress bu... read more
Business response:
Hello Tonita and congratulations on your upcoming wedding. While we are ecstatic to hear about your time with our Springfield location, we would like to apologize for the first impression you had at Davids Bridal. Our goal is to create that once in a lifetime experience for all of our guests and we are sorry for falling short of doing so. We will use your feedback to improve. Best wishes, Ellice J.
Our consult was very nice even though They were very busy. I was really mad I found the dress i wanted and can't get it since the girl had down the wrong wedding date and it wouldn't come in in time for my wedding!!!! I even confirmed the date when I walked in. She never asked my budget until I was like I'm not trying this dress on its way over my budget. She kept disappearing on us.. good thing i had company to help! We actually had the other lady go find my consult a few times. I felt like she was a newbie which was fine b... read more
Business response:
Hello Kitty. We are so sorry that you time with us was not a more enjoyable experience. We want our consultants to be aware of any information relevant to their dress buying experience and to be fully engaged from start to finish. We apologize for this and will work with management to improve. Thank you, Ellice J.
I have been to Other David’s Bridal’s before but I’ve never seen it so busy. They over book the consultants. Why do you have a consultants working with brides and a mom of the groom at the same time. It really takes away from the brides experience. Also my consultant while she was very nice and asked a lot of question’s she never asked the most important question; my budget. She had me looking in dress that was $500-$800 over my budget! While I did find my dress, I will not be returning to David’s Bridal for any of the brida... read more
Business response:
Hello Lisa. Although we are happy that you found your dress with us, we apologize for your overall experience. As we are in our busier season, our stylist sometimes have to work with more than one party at a time. That being said, we always try to ensure that every guest still gets the attention and time that they deserve. We are sorry that on your visit we did not live up to that standard and will be sure to pass along your feedback so that our team can grow from it. We would love to have you back for a more personal experi... read more
Although we were treated well by our “stylist” Shamyka, courteous and very helpful, the place was packed to the max and although we had an appointment this store was chaotic. We really had a tough experience due to the traffic going through the area where we tried on dresses, not enough chairs for us, dressing room too small for the larger gowns and uncomfortable. Unorganized running back and forth of stylist interrupting out fitting walk area, overall not such a good experience. Overbooking and stressed employees is bad fo... read more
I've had two bad experiences with David's Bridal. I paid 27.00 for priority shipping (2days) Only to be told by their associate. Well two days don't mean two days. Sometimes it takes three days to process a order. Then why the eff would I pay for it. I could wit for regular mail. Since it took five days get here anyways. He never offered to return my 27.00 since I never received it in the time I PAID for. I will NEVER SHOP OR ORDER FROM DAVID'S BRIDAL EVER AGAIN.!
We had a bad experience here. We had an appointment for 4pm. They called and told us to come when ever we wanted to. We got there at 4pm and were told we could only look at certain dresses. When we got a fitting room the lady that was supposed to be helping us was busy with someone else and we were passed off onto someone else with out even being told. Then when they finally got our bride to be in a dress they left us and her in the dress for 15-20 min before the new person came back to check on the bride to be. We had to fl... read more
Business response:
Hello Holly. We are so saddened to hear about the experience you and your party had with us. We completely agree that our guests should feel special and well taken care of with us and we apologize for falling short of doing so. We would love to have you all back for a more personal experience so that the bride can receive the attention that she deserves. Thank you, Ellice J.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,759 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.