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David's Bridal
- Bridal
- Newark, DE
About this business
Location details
Christiana Fashion Center, 3160 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Did not have a single dress in store that I saved in my favorites. Was given dresses to try on, I was not able to browse through the show room.
Business response:
Hello Ashley, we are so sorry to hear that we did not have a dress that you would be interested in for your upcoming event. We are always receiving merchandise into our stores and would love to have you back. We would also like to invite you to visit our website to check out our new arrivals. If you would like to confirm store availability, please contact your local David's Bridal where they would be more than happy see if they have a particular style on hand. Thank you, Ellice J.
I was honestly disappointed in my alterations. I bought my dress from Davids bridal and had an alterations appointment this past July 1. I was told my dress would be ready to pick up July 28th. I went with my family to try on my dress after alterations. The alterations were not done correctly. After alteration, the chest area of my dress buckled in the center of my chest and the back had to be re altered because it still did not fit right. Additionally, I had my dress hemmed and it was still too long after alterations (Yes, ... read more
Walked into just to look around and price dresses. NOT ONE sales person in the building acknowledged me. There was a sales person at the register looking at receipts or such. Another one was at the front table, using white out to correct pages in a note book. I walked by 2 sales people that looked right past me. I was in the store for 20 minutes and no one said anything BUT when I proceeded to the door, a sales person told me to " have a good night." This store is a joke. Terrible customer service!!! I will not be back!
Business response:
Hello Dee, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Ellice J) Thank you, Steven E
My daughter's consultant was Keisha. She was perfect! She was so helpful, never rushed us, even went back and brought out other dresses with ideas. Our bride tried a few multiple times and Keisha was warm, friendly and accommodating. The one negative was the absolute chaos going on around us. People brought young children that they left to terrorize everyone one else -- I don't blame the kids -- they were left unsupervised for close to two hours so they did whatever (wrestling, stepping on wedding gowns, rolling in the floor... read more
Business response:
Hi Cindy, and congratulations to your daughter! We are sorry about the atmosphere of the store on your recent visit. Despite being in our busier season, we strive to ensure that all of our guests enjoy their time with us. Thank you for sharing your feedback. We will definitely share your compliments with Keisha! Best wishes, Ellice J.
Business response:
Hello Ashley, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Ellice J. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
My beautiful sister, who is the bride, had a good time, and found her dress (which she looks amazing in)! So I guess that is all that matters; but unfortunately we got Patty as a sales rep who was extremely rude, condescending, and seemed to be in a rush! Which pissed me off no end! But it's not my day, it's hers!
My daughter bought her wedding gown at David's Bridal. When she picked it up and brought it home, she found it thrown in the bag and holes in the illusion sleeves. She had to take it back and reorder another one. The sales lady we had was NO HELP!! Her nails were so long she couldn't assist my daughter with the buttons on the back of the dress, I helped her try on the gowns. As mother of the bride I was never asked if I needed any help finding a dress, I bought my dress elsewhere. Do yourself a favor and find a professional ... read more
They advertise low prices but when you get there the ads were misleading.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 5,759 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open tomorrow at 10:30 a.m.