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David's Bridal
- Bridal
- Johnson City, TN
About this business
Location details
3135 Peoples Street Ste 100, Johnson City, TN, 37604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I have had nothing but trouble with David’s bridal. Staff is always friendly but apparently have no idea what they’re doing. First I was charged when I shouldn’t have been, I did get refunded but had to drive 2 hours for that since they couldn’t do it over the phone. NOW the refund caused me to have to start a new layaway which is due for pay off/pick up on 4/22 and the store is closed. I don’t know how I’m supposed to pay so I call support and I have called 3 times and nobody can give me a straight answer and EVERY ONE I SP... read more
I went to David's Bridal to find my wedding Dress and I did find a beautiful dress that I liked but the experience was not worth it. I felt that having a appointment was my time and I understand that there is walk ins and they may have to help other people but in the middle of trying on my dress the Lady just disappeared to go help other customers and we had to go hunt her down. she just kept taking off as we had more questions for her and had to continuously. When I went back for my final and last fitting I was again left a... read more
Business response:
Hello Brandie, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Thank you, April B.
We were having a good experience, while shopping for my daughters wedding dress, Morgan was her consultant and she couldn’t have been better to us. Her dress and belt was paid in full that day. I think that when we left without making an appointment to come back to have her bridesmaids shop might have been the game changer. (At that time she had not even asked all of her girls yet) We were told that the dress would be in the 1st of June or by the 3rd. To our surprise it came in mid May, still great for them but we were told ... read more
Business response:
Hello Lori, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointment during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
I wasn't going to say anything because being in a wedding and planning my own (mostly reception) at the same time is stressful enough, but after the experience that one of the bridesmaids had today, I will not remain silent. We came there to try on dresses for the wedding that we will be in. The other bridesmaid couldn't make it and we told our stylist, Harley, that she will come by later to get hers. We tried on and bought our dresses for the wedding and told our friend the dress and the size and the color. While we were t... read more
Business response:
Hello Ashlynn. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will to address it with our team to ensure a better experience in the future. Best wishes, April B.
Went in to look for a bridesmaid dress for my wedding the consultant was not accommodating at all I thought that was the whole point of making a appointment apparently not. We had to go look for our own dresses and everything no very pleased
Business response:
Hello Savannah. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B
Let me start off saying that in the beginning, David's Bridal was wonderful with helping me choose bridesmaid dresses and going out of their way to find a size 0 dress from another store for my junior bridesmaid. So I'm very appreciate of them for that.. and for that I gave a fair rating. However, when it comes to their alterations, that's another story. I wasn't aware of this policy. No one asked this of me on the phone (they should start implementing this in my opinion) but they will not touch your dress if someone altered... read more
Business response:
Hello Jessica. We would like to apologize for the lack of communication you had from our store. A David's Bridal we strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your experience with our management team to ensure it will not happen again. Thank you, April B.
The absolute worst shopping experience of my daughter and my life! She cried the whole way to Knoxville where we were treated like customers should be treated! David’s Bridal only had two dresses in plus sizes. Both of them hideous!! The consultant was rude unhelpful and would not measure my daughter. We had an appointment, what good that did, but was ignored. She treated us like we couldn’t afford anything and wasn’t worth her time. I went in with a budget yes, but it was for a red ball gown that was priced at almost $400.0... read more
Business response:
Hello Rebecca, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: April B. ? (Insert City/Store Location)). We will be sure to sha... read more
My first visit was awesome. The consultant (Aubrey) that helped me made me feel comfortable. She pulled different dress that looked great on me. I went back to David’s bridal the following week and I was placed with a different she didn’t help me. She kept walking away and talking to other people. She would disappear for 10 - 15 mins and then show up for a minute and walk away again. I kept telling her what liked and she just ignored it. When I finally tried on dresss she walked away again and didn’t come back. I finally g... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn April B) Thank you, Steven E
Business response:
Hello Ellen, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Brittiany D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 3,946 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.