This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Louisville, KY
About this business
Location details
Gardiner Lane Shopping Center, 3008 Bardstown Road, Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My dress I bought there had quite a bit of missing beads on the dress. They told me they would replace them all at no cost because they sold it to me that way. So I would only pay for the alterations, no bead work. About 3 weeks later, I pick up my dress from alterations. I tried it on. Fit fine. But still missing a lot of beads. I point them out as nice as I possibly could. The woman helping me stopped speaking to me. Just stared at me with a very angry glare on her face. It was so uncomfortable that I start apologizing for... read more
Business response:
Hello Alissa. We apologize for not providing the 5 Star Experience we pride ourselves in. We would love to hear more about your visit so we can work to provide a better experience. Please email us at DBCares@dbi.com
I understand that wedding dress alterations is a process and a lot of work, but $275?? To take up the length and bring it on a little bit on the sides? $200 JUST FOR THE HEM. Not only am I not going to pay HALF the price of my dress in alterations, an hour of my day, and your employees day was completely wasted sitting there, pinning it all over and measuring again. When I walk in, put the dress on, and you know what needs to be done to it, do yourself a favor and go ahead and let your costumers know up front what the cost i... read more
Don’t ever go to David‘a Bridal. I ordered a dress that didn’t fit when I picked it up, so they rushed a new dress. They told me I needed to go up 2 sizes. I knew this was wrong and told them. They insisted I needed 2 sizes up. They told me if it was too big they would comp all the bodice alterations. Dress came in, literally fell off of me if I didn’t hold it up. Well when we got there for alterations appointment the older, small lady with short hair was extremely rude and kept pouting and talking about how she wasn’t going... read more
Business response:
Hi Hayley! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand, please email us at DBCares@dbi.com (Attn: Store Location) Thank you, Davids.
For employees to fat shame a bridal party and allow a Maid of Honor to leave the store in tears because of their rude comments is not acceptable. A bride’s wedding is suppose to be one of the happiest days of her life. This didn’t happen to me, but happened to a friend of a friend and the experience was shared to warn others of this terrible experience in your Louisville store. Not everyone is a size 4 and should not be shamed for it. Your employees need to be trained properly or replaced.
RecommendedWatching my girls picking out their dresses & they are very helpful & they know what they are doing😁
Business response:
Thank you so much for your kind words, Anelaonalani Ohana. We really appreciate you taking the time to share your experience with us.
RecommendedWhile I was visiting family my sis in law, got me a bridal appointment at David’s Bridal and I had an amazing stylist, Kendra who helped me find the perfect dress to marry my best friend! She made the experience memorable and fun! All the staff were friendly and made me feel special. Even during the Pandemic, I still got to experience the wedding dress shopping and Kendra made sure I was comfortable and made sure I found the dress! I was there for five hours! It was a blast and thank you so much Kendra!
Business response:
Hello Bethany, Thank you so much for the feedback on your visit. We will share this information with our store and Kendra. Should you require additional assistance please contact us at DBCares@dbi.com.Best, DBI
RecommendedMichele was absolutely fantastic!! I had an issue with my dress the day my brothers wedding. And not only did she fix it last minute, but she went above and beyond for me! Great customer service and very sweet lady 💕 Thank you again Michele ❤️
Business response:
Thank you so much for your kind words, Ashley. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
My friend and I both scheduled bridal appointments for Sunday, October 20, 2019 for 12-1:30PM. Immediately upon arrival, it was utter chaos in the store. We were asked if we would be okay with sharing a consultant or if we wanted individual consultants. This isn't my first visit to David's Bridal, and historically, one consultant has helped multiple people during the same time slot before. Based on prior experiences, we opted to share a consultant, under the impression we would still receive quality service. Elizabeth was go... read more
Picking my dress out was a WONDERFUL experience. The alterations on the other hand, was a complete nightmare. When I picked out my dress, I originally wanted one with sleeves but there wasn't any because it wasn't really in style. I chose to add sleeves to the dress that I picked out. Scheduled my appointment, went, got measured, paid $250 and scheduled my pick up day. Thursday I went to pick up my dress and I couldn't even get the sleeves on my arms it was SO small! Let's keep in mind the arm section was originally too big ... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,034 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.