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David's Bridal
- Bridal
- Louisville, KY
About this business
Location details
Gardiner Lane Shopping Center, 3008 Bardstown Road, Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had a horrible experience when searching for my dress here over the summer. Came in on a weekday morning and two sales associates were standing near the front chatting and no other customers in the store. I was not greeted by either lady. I browsed for 15 minutes and neither came over to me the entire time. I left to never return. I am only writing this now because I have seen SO MANY similar experiences from brides on a Louisville bride Facebook group. I would recommend some training because an audience of thousands of p... read more
Business response:
Hello Jean. We are upset to hear that your time with us was not more enjoyable. We want all of our guests to receive the experience that they deserve and apologize for not providing you with it. We will be bringing this to the attention of management. Thank you, April B.
Had a bad experience walking in the door also I will note it was on a Wed with a little over 3 hours before closing. Basically was informed from the time I asked to be measured to the time I mentioned the wedding date was Mar 2 that well, we should have already ordered a dress. The dark Haired woman "specialist" as she referred to herself at that point dismissed measuring me and gave me a large size range to choose from as I couldn't tell her definitive size range since I had just had a baby recently. (doing a rush dress try... read more
Business response:
Hello Tabatha, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback in training to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. April B City/Store Location). Best wishes. April B.
Betsy was absolutely AMAZING. I went in on a Wednesday they weren’t busy at all. 5th dress i tried on was the one! Well i loved Betsy and my experience so much i made an appointment to take my bridesmaids in. My girls found a dress super easy. They told me i had plenty of time to order dresses. Well when time rolls around. My MOH called and they informed us we had like 6 hours to order the dresses or they wouldn’t arrive in time for the wedding. I ordered my little cousin the same dress the day before and there was no concer... read more
Business response:
Hello Courtney. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address it with our management team. Thank you, April B.
RecommendedMy experience yesterday was amazing!! Annie was extremely helpful and I found the dress of my dreams!! I loved how she asked questions about what i likes and what I didn’t like about the dresses i tried on and was very attentive! I would definitely recommend David’s and especially Annie!!
Business response:
Hello Lauren, thank you so much for sharing. We are excited to hear Annie was able to make your visit a special one. Best wishes. April B.
My aunt and I walked in around 10:30 on Saturday and not one person said good morning, hi or can I help you. We looked around for a bit and left. Rudest people ever. Also, not much of a selection, so I bought my dress online through David’s Bridal and it was cheaper. Rudeness is why people shop on line now days.
Business response:
Hello Denise. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will be sure to address your concerns with our management team to ensure a better experience in the future. Best wishes, April B.
I scheduled an appointment for 6:30 pm this evening to receive some assistance finding a dress for my daughter's wedding. I arrived 15 minutes early and at 6:45 pm I was told I just needed to look around and when someone was available they would come assist. I booked an appointment, someone should have been available! At 6:55 pm., I left the store. Very disappointed. I found a dress at Dillard's for much less. Thanks for the poor service, I saved a bunch!
Business response:
Hi Debbie, we are sorry that your visit with us did not meet your expectations. We at David?s Bridal are committed to offering quality service to all of our guests and it hurts us when we hear that we did not accomplish that. We appreciate your feedback and will share it with our management team so that we can grow from this experience. Thank you, April B.
I have had the worse experience here from the beginning... and it just keeps getting worse! The lady with the accent is RUDE AND NEVER SMILES even when she greets you, and they can’t get the dresses logged in correctly..., one more dress to get in and altered and I hope I never have to do business with this establishment EVER AGAIN... this has been a nightmare
Business response:
Hello Ryan. We are deeply sorry that we fell short of your expectations during your recent visit to our Louisville location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to speak with our management team so that we can grow from this. Thank you, April B.
Back in October last year I was desperate to have my wedding cape from my wedding in (2000, bought from David’s Bridal) cleaned for my Daughters fall wedding. We had all forgotten about it. I called David’s on Bardstown Rd to see if they could help or recommend where to get it pressed. They said bring it in, and they would see if they could get to it. I had no other option as I had waited until the last min. I dropped it off that morning, went about my day, they called that evening said it was done, I went in to pick it up,... read more
We had an appointment and I basically did everything my self while she waited on other customers.
Business response:
Hello Beth, thank you so much for reaching out to us. We are very sorry for the service you received during your visit. Our stores are not self-serve facilities and we would like our consultants to give guests the support to make such special decisions. We apologize you did not receive the type of service we strive to provide. We would love for you to return for a better experience. If you are interested in scheduling a return appointment, please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,034 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.