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David's Bridal
- Bridal
- Louisville, KY
About this business
Location details
Gardiner Lane Shopping Center, 3008 Bardstown Road, Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had the worst experience at David's bridal on Bardstown rd I called before to see if they had the dress I was looking for and they said they had it in my size but the wrong color which was fine (also had a size up and a size down). I asked them if I needed a appt. they told me no only on the weekend. So I drove up to the Davids bridal on Bardstown rd and waited for 20 minutes to be signed in and had to wait longer for someone to help me. Mean while I stepped away to look at another dress and I heard the front desk lady say... read more
Business response:
Hello Mary, We are so sorry to fall short in providing you with a joyful shopping experience. We would love the chance to improve this special time for you, and make sure you are able to find everything you may need for your special day. It saddens us to hear that you feel this way, and would like to let you know that we value your time and feedback. If you would like to contact us at dbcares@dbi.com, (Attn: Store Location/City) we would be honored to personally assist you further. Humbly Yours, Jill K.
They guy who helped me deserves 5 stars he was pretty great. He was trying his best to find me what I wanted I even stayed past my appointment time and he was still willing to help. However they did not have a wide selection of wedding dress in my opinion.
While we love the dress selection the service left something to be desired. Our appointment was for 12p and we arrived 15 minutes early and walked around. That was fine. We found the dresses but didn’t have a Consultant. Even durning my slotted time. She was in the Store was was focused on a Bride. Hello Bride here too. Yes I know I’m just getting bridal party but still i scheduled this months out.
Business response:
Hello Rebecca, thank you so much for reaching out to us. We are very sorry for the service you received during your visit. Our stores are not self-serve facilities and we would like our consultants to give guests the support to make such special decisions. We apologize you feel you did not receive the type of service we strive to provide. If you need any further assistance please email dbcare@dbi.com (Subject: Attn. Ross A.) Thank you. Ross A.
Honestly do not even deserve one star. Customer service is awful. Employees with the exception of one are rude. The wait times are ridiculous, I mean why even make an appointment?!? When you ask about how much longer you are basically told to sit down, shut up, and they will get to ya when they get to ya.
Liked the employees but went there for their 99 sell, even went online to look at those dresses beforehand so I could be ahead of the game and now what want... Didn't work out that way at all. They didn't have a single one I wanted. If your okay with paying a lot of money for a dress go whenever but if your going just for that sell go the FIRST day as soon open. I ended up getting a dress there, and I love it but I much rather would have gotten the ones I picked out online. Had my heart set on them.
Business response:
Hi Ashley. We are so sorry that you were unable to find a dress you were interested for in stores. Please feel free to check out our website for a more extensive selection. Best wishes, Ciara D.
Firstly, I drove cross country from Arizona so that I would have the chance to go dress shopping with my sisters who live here. This was our ONLY chance to have this time together before the wedding. Pros: generally the staff were polite and accommodating. (to other brides, my consultant seemed lost, not sure of her store stock, and not really sure how to even get a dress on a person without ripping their breasts off) Cons: the selection was awful, every dress that I loved online was not in store. The sizes incredibly limit... read more
Business response:
Hello Linzy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
They were very unhelpful with the altering of the dress or positively helping with questions asked; and they didn't have the correct size for the order.
The receptionist was somewhat accommodating we showed up early. My granddaughter explained to the lady helping us what she wanted and she ended up with the dress she didn't want. That's where our experience started to go downhill fast. The lady that helped us with the bridesmaids dresses, I had to tell her to get up and go help the young ladies. My granddaughter wanted dresses to go from a dark color than lighter and lighter and lighter. We ended up with an expensive dress that came in one freaking color after she had told u... read more
They have very pretty dresses. However, my dress was ordered in the wrong size, which I don't realize til after my first alterations. I thought it was just a little tight and needed to be let out. Well I had my first alterations appointment a month before my wedding. I had to have it hemmed, it let out, hooks put in my straps, and the bust area fixed. The first time of picking it up. The length was still too long and they never even let it out! Second visit, the didn't measure correctly and let it out enough. And again still... read more
Business response:
Hello Amanda, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D City/Store Location). Best wishes. Ciara D.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 4,034 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.