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Donley A/C & Plumbing
- Plumbing
- Phoenix, AZ
About this business
Location details
11062 N 24th Ave, Phoenix, AZ, 85029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
water heater exhaust vent replacement , I call for service and technician priced me $50 for part and $300 labor, I called another company called one cool solution and they did the job for me, $9 part and 20 MINUTES LABOR $80 labor total of $89 and I gave him $30 tip, I will never call Donley AC & Plumbing again , total rip off.
As a longtime customer and subscriber to their manintenance contract I could not have been treated more poorly. They refused to honor the warranty on work they admitted doing unless and until they sent another plumber to my home even though they already had a record of the parts and the original plumber's work. Their invoice says, "We Do It Right, Guaranteed." Well, maybe not always.
Today was the first time I called this company for a plumbing issue. They took my information and scheduled me an appointment for between 2-4 today. At a few minutes before 4 I called the office to see if they were still coming. The operator I spoke with put me on hold and supposedly transferred me to dispatch. After several minutes I got a message that no one was available and I could leave a message. I called back and this happened 2 more times. I was finally connected with a manager who informed me that there were no a... read more
Have been pleased with Donley service in the past and have had 2 of their AC units over the years. But..... This morning thermostat didn't appear to be working and they were able to send someone out to check it in the afternoon. i appreciate the promptness. The technician, who was accompanied by a second guy (trainee?), verified the thermostat was bad in 5 minutes. I asked for a quote to install a basic thermostats (not programmable or any fancy features) and was quoted over $400 for the unit and installation. When I asked ... read more
I have tried for weeks to get a response from Donley Plumbing. Two weeks a tech came to our new house to help move a water softener from our old house. Oh by the way we have spend thousands on a/c and other needs over the last twenty years...so we are not a new customers. When I got the quote I called and email back to the tech and Donnelly to break it out...nothing. Called twice more and finally the tech called and and said he did not get the email...not really my fault. He asked the questions and I said I did not have ... read more
Rip off. The technician was here for 25 minutes at the most replace an $80 part and charge me $400. I'm a single woman and didn't know better until the work was done.
We have used Donley Service Center for many years. In that time period we have purchased 4 AC/Heater units between our 2 homes and maintained service contracts for the 2 homes. The technicians are honest, polite and knowledgeable as are the customer service reps. Our reason for this poor rating has to do with their business model of delegating the dual role of both service and sales to their technicians. They must also retrieve the part. It typically works but there is a glaring fault in their business model when the servic... read more
Donley came out to repair an A/C system and they diagnosed the problem immediately. They proceeded to clean out a clogged drain pipe that was in the garage (very easy access) and it took only about 10 minutes to clear out the clog with compressed air and then pour water through it (only one plastic zip tie was needed during the repair, no other parts). For the few minutes they were here including diagnosis, unclogging the pipe, and filling out the paperwork, they charged me over $200, not including the $89 service fee. So f... read more
I am only giving 1 star because 0 stars is not an option the service was so horrible. We have used Donley to service plumbing emergencies at our rentals for about 10 years. Though prices have gone up recently ($650 to scope a main line), we didn't have any customer service issues until today. Unfortunately, it was such extreme rudeness and lack customer service, we will never do business with Donley Plumbing again. I called due to a plumbing emergency at a rental. After having to make 2 calls to the on-call dispatche... read more
Frequently asked questions about Donley A/C & Plumbing
How is Donley A/C & Plumbing rated?
Donley A/C & Plumbing has a 4.8 star rating with 1,311 reviews.
When is Donley A/C & Plumbing open?
Donley A/C & Plumbing is open now. It will close at 7:00 p.m.