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Dwell at McEwen
- Apartments
- Franklin, TN
About this business
Location details
100 Reliance Dr, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dwell has become a run down complex ! I renewed my lease ONLY because I was promised this dump will get better but nothing has been repaired or remodeled and it only gone down hill even more it a dump !!!!
Business response:
Your feedback is greatly appreciated, and we hope we can improve as a business so that you do not continue to have these problems. We value your feedback, and want to ensure our residents feel taken care of here at Dwell at McEwen. Our new community manager, Jason, would be happy to discuss your concerns. Please contact our office at dwellatmcewen@simpsonhousing.com or (615) 656-5465, or kindly stop by during our business hours so that we can address these concerns with you directly.
Ready to move!!!! I have lived here since January 2019 & I’m beyond ready to leave. Between the constant construction going on outside my window to the noisy neighbors above us (which we have been told since we are on the end it’s probably the way the building has been built and it is a combination of everyone we are hearing) it has been quite ridiculous for the amount of rent I am paying. And to top it off, on a Sunday I locked my keys in my car and since it is after hours “company policy” says they cannot help me get into ... read more
Business response:
Hi Taylor, we really appreciate your feedback, and sincerely apologize for the inconvenience you experienced at Dwell at McEwen. The team prides itself in taking care of noise complaints immediately, but were unaware this was an issue for you. We encourage you to reach out to them in the future if this remains an issue. We understand that the situation with your lock was very frustrating, and we apologize! However, the team was only doing their best to abide by policy, which states that residents are to call a locksmith afte... read more
BEWARE - the office’s copy of my apartments key has been lost by them twice - the first three months I lived here, I received threats to send me to collections for nonpayment, but every time it was because their system had messed up. Never apologized. - microwave broken for half a year. Ended up just buying my own to sit on the counter. - towed my car while I was out of town and now I will have to pay $1000 to retrieve it. There are trailers and horse trailers parked in guest parking and they could have took it there, but th... read more
Business response:
Hi, we really appreciate your feedback, and sincerely apologize for the frustration you experienced at Dwell at McEwen. The team expressed that during the few times they have spoken with you, they have apologized and tried their hardest to improve your experience. Unfortunately, they weren't aware of most of the items listed in this review until now! We encourage you to maintain contact with the team directly so that they can help you work through your issues with the community. We know they would be happy to help you do so!... read more
Terrible Staff Great location. Decent apartments. Terrible leasing office staff. They were extremely unresponsive, but expected tenants to accommodate their needs with less than a days notice for maintenance issues. These were not issues I had reported, but complex wide things like replacing all the blinds or repairing damages caused by weather. It took over 6 months to repair a leak in the ceiling caused by a snow storm. Once repairs were complete, the crew they brought in had managed to break our kitchen lights which took ... read more
Frequently asked questions about Dwell at McEwen
How is Dwell at McEwen rated?
Dwell at McEwen has a 4.3 star rating with 210 reviews.
When is Dwell at McEwen open?
Dwell at McEwen is closed now. It will open tomorrow at 10:00 a.m.