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Edesia
- Restaurants
- Bath
About this business
Location details
13-14 High St, Bath, BA1 5AQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:30 p.m. | |
| Tue | 11:00 a.m. to 10:30 p.m. | |
| Wed | 11:00 a.m. to 10:30 p.m. | |
| Thu | 11:00 a.m. to 10:30 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
A poor meal - not enough care over allergies; and a general lack of care
Business response:
Hi Angus, We sincerely appreciate you taking the time to share your feedback, and we're deeply sorry we failed to meet your expectations during your visit. Providing safe, carefully prepared meals - especially for guests with allergies - is something we take very seriously, and we're disappointed we fell short in this regard. We've already reviewed this incident with our entire team to reinforce our allergy protocols and service standards, as this level of care is simply unacceptable. If you'd be willing, we'd truly value th... read more
The service was very slow with not all starters coming out at same time. In fact it seemed like one had been missed altogether so had to be started. Main courses arrived and the mains were tasty but very slow. We made the service manager aware of our thoughts and the he did reduce our bill which was appreciated. He was very apologetic and with the reduced bill tried to make the whole experience better.
Bright lights upstairs, Long waiting times, food was cold.
Business response:
We would love the opportunity to make this right and ensure you have the experience your friends described. Please feel free to contact us directly via our email at edesiabath.co.uk so we can address this further. Thank you for your honesty and for giving us the chance to improve.
Nice place with a good ambience and lovely waiter/good service. The food was average, not quite what we were hoping for but filled us up and the meal was good value for money!
The Chicken Skewer dishes were well presented and had a decent amount of food. However the vegetarian dish was extremely disappointing. It was called a Cauliflower steak. I had hoped it would come with something other than a slab of Cauliflower, especially for the cost. Nearly the same price as an actual steak. However other than a sauce and a couple of thin carrots, it was served with nothing at all. The sauce was tasty, but I was left starving. My friends gave me some of their chips. I would suggest the vegetarian options ... read more
As it was the weekend before Christmas, I booked a table thinking it would be very busy. We had a nice booth upstairs but the venue lacked ambience and the atmosphere was a bit flat. When we asked for the music to he turned up and a bit more lively, we were told they couldn’t until people had stopped eating, which I understand but was a shame. We stayed for one ok cocktail and left for somewhere with some music and cheaper drinks. Perhaps somewhere to come later if you only want drinks and dancing. Can’t comment on the food ... read more
One of the worst meals I think we’ve ever had. Quite literally inedible. Had 3 tapas and ordered the lemon sole tacos (which were extremely dry), mac & cheese which was dripping in oil and looked like it was microwaved (not sure how you can get this so wrong) and pork empanadas again super dry. Had one bite of each and left it at that. My partner and his parents also said their meal was super dry and just felt microwaved. I wouldn’t recommend for food. The restaurant aesthetic is nice but definitely all style and no substanc... read more
Steaks not good quality, gristly and tough. Asked for medium cooked steak and although one small part was medium, the majority was well done. Small table for 2 people. Informed venue this was for a birthday celebration, but no mention was made. Service was ok, but it was obvious that they wanted us out as we got the bill very quickly after saying we didn’t want dessert. Perhaps it was because we were a middle aged same sex couple??
Business response:
Thank you for taking the time to bring your experience to our attention. Here at Edesia Bath we pride ourselves on serving great food matched by service too and I am sorry we let you and your guests down on this occasion. We would be grateful if you can contact us directly at info@edesiabath.co.uk so we are able to follow up on your poor experience. We look forward to hearing from you. Kind regards The Owners
Booked for a birthday, turned up, very quiet but can understand it was a Sunday and early evening, we were the only two dining, food turned up very quickly but buns for the burgers were burnt, when we did mention it to waiter he apologised and said it’s the grill, but they were black and tasted burnt. did not offer anything complimentary or discount off the bill, , unfortunately it did not make the meal taste great, there was not a great ambience there. I think for the price you are paying for the meal it is quite disappoint... read more
Business response:
Dear Anon, Thank you for your feedback. We are very sorry your recent visit, especially for a birthday, didn't meet your expectations. The burnt buns on your burgers are unacceptable, and we apologise for not offering a suitable remedy at the time. We also understand that the quiet atmosphere on a Sunday evening impacted your experience. We strive to create a pleasant dining environment and will work on improving this. To make up for the disappointment, please contact us directly at info@edesiabath.co.uk We appreciate your f... read more
Frequently asked questions about Edesia
How is Edesia rated?
Edesia has a 4.5 star rating with 1,369 reviews.
When is Edesia open?
Edesia is open now. It will close at 11:00 p.m.