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Elan Westpointe
- Assisted Living Facilities
- New Braunfels, TX
About this business
Location details
2140 Independence Dr, New Braunfels, TX, 78132, United States
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We really enjoyed our visit to Elan. [name removed] was very patient, informative and kind with my mother-in-law. The visit was very low-pressure and you could tell they were concerned with her needs and anxieties that come with moving into an assisted facility when she was used to the relative freedom of independent living.
Elan Westpointe is truly a community. The director and staff work hard to make you feel at home. They host many events that allow residents time for social experiences with one another and with family. The staff makes the most of the dinning experiences for all meals. You truly feel like you're visiting a restaurant. Room service is available for a small fee. [name removed] (Director) is great about listening to concerns or any questions. She does her best to put you at ease. The cleaning and custodial staff are phenomenal! ... read more
The staff are all very good. I'd give them a 5. As most facilities are, they are understaffed which unfortunately only hurts the residents. The activities and dining experience get a solid 4. To get a five they would have to be exceptional, which I think is difficult when you are cooking or planning activities for that many people. Overall I would give a 4.5, but that was not one of my options!
Business response:
Dear Mark, Thank you for sharing your balanced feedback. It is great to know you are pleased with the care and attention from our team members. We appreciate your comments on activities and dining, and your insights help us continue to improve and find ways to make the experience even better for residents and families. Rene Zandi, Executive Director
Location and availability. The director of sales was easy to work with. Combined activities for memory care and AL. There seems to be quite a lot of staff turn over. There is no specific director for memory care.
Business response:
Hello! Thank you for sharing your feedback. I'm glad to hear our Director of Sales was helpful and that you appreciated the combined activities for memory care and assisted living. I understand your concerns about team member consistency and the need for dedicated leadership in memory care, both are areas we’re actively working to strengthen. Your input is truly valued as we continue enhancing the experience for everyone in our community. Rene Zandi, Executive Director
I have found the staff very helpful as we travel quite a bit and they have provided Mom with their cards/contact info and help with ordering groceries to be delivered.
Business response:
Hello, Thank you for your kind words! I'm so glad to hear that our team members have been able to assist with your mom's needs while you travel. We strive to make sure everyone feels well-supported, and it's wonderful to know that their efforts have made a positive impact. If there's anything more we can do to help, we're always here for you. Rene Zandi, Executive Director
They could do a better job of giving a good care report when the family is picking up their loved one. However, the community is very nice and the food looked great.
Business response:
Hello, Thank you for sharing your feedback. We're glad to hear you enjoyed the community and that the food met your expectations. We appreciate your suggestion about improving our care reports during pickup and will discuss this with our team members to ensure better communication moving forward. Your insights help us enhance the experience for everyone. Rene Zandi, Executive Director
The staff in Valeo (Memory Care) are incredibly friendly, gentle, and kind. My parents are thriving in this community and I am so grateful and relieved.
Business response:
Dear Catherine, Thank you for your kind words! It’s wonderful to hear that your parents are thriving and that our Valeo team members have made such a positive impact. Providing compassionate and supportive care is at the heart of what we do, and we truly appreciate your trust in us. If there’s ever anything we can do to further support your family, please don’t hesitate to reach out. Rene Zandi, Executive Director
I have been pretty satisfied with the facility. The main thing that stuck out was that it does not smell. I used to service nursing homes and a lot of them. The smell of urine was very prevalent. I've never smelled that at Elan. Overall, I would recommend Elan WestPointe to others.
Business response:
Dear Russ, Thank you so much for your thoughtful review! We’re thrilled to hear that you have been satisfied with your experience at Elan Westpointe. Maintaining a clean and pleasant environment is a top priority for us, and we’re glad that our efforts have made a positive impression on you. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything more we can do to enhance your time with us, please don’t hesitate to reach out. Rene Zandi, Executive Director
Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.
Business response:
Thank you for your feedback. We apologize for any inconvenience caused by the recent management changes and staffing issues. We're actively working to stabilize our team and improve our services. Your patience is greatly appreciated. If you have any specific concerns, please reach out to us directly. Your input helps us provide the best experience for our residents.
Frequently asked questions about Elan Westpointe
How is Elan Westpointe rated?
Elan Westpointe has a 4 star rating with 161 reviews.
When is Elan Westpointe open?
Elan Westpointe is open now. It is open 24/7.