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Elan Westpointe
- Assisted Living Facilities
- New Braunfels, TX
About this business
Location details
2140 Independence Dr, New Braunfels, TX, 78132, United States
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I would recommend Elan Westpointe to others. I'm unsure if this is due to the effects of Covid, but sometimes they are not as responsive to the alert pendant when its pressed. it's been a bit inconsistent and it may be related to staffing issues, and not so much the management. the only thing my loved one complains about is the food, but that's also subjective. despite those things, I would still recommend this community. the staff that I have interacted with seem very caring and concerned about the well being of their resid... read more
Business response:
Thank you for your kind feedback about our community! We are also appreciative of your additional information about your experience so we can continuously improve to be the best in senior living in New Braunfels.
We chose Elan Westpointe because they have a lot of activities in the memory care unit and they are well schooled in working with dementia patients. The staff are kind and the facility is very nice. The food here is very good and she enjoys is. It has seemed it took a while to get accustom to moms routine, but we are trending in the right direction. I would recommend them to any of my friends with parents who have dementia.
Business response:
Thank you so much for this great review! We're so glad you were able to experience the passionate care our team provides.
Very nice.
Elan is a great place for my mom. [Name removed] at a Place for Mom went out of her way to help me find this wonderful apartment style living for my mom. [Name removed] at Elan made my mom feel right at home. As any place, Elan has room for improvement, especially in the food services, but overall this was a very good decision for our family.
I think what I love most about this community is how warm and friendly the staff are right from the time you walk in to the moment someone readily asks you if you would like something cold to drink or a fresh cup of coffee. This was very important to me when I first began looking for a place to work and support. I had my mom with me to tour a few places and I watched how she reacted to the community rep at the time and the super friendly resident engaged in all kinds of fun things to do! This place is alive with happy faces ... read more
Business response:
Thank-you for the great review! We are very proud of our community and keep it in tip-top shape for our residents. Thanks again for taking the time to share your feedback with us!
The Elan Westpointe is the newest and nicest assisted living community in New Braunfels. The staff is very focused and friendly to the tenants and their family. The cafeteria has three choices of meals for breakfast. lunch and dinner. If you want something else, they have a Biestro menu which has all kinds of sandwiches, burgers, a huge Chief salad ect. The food is very good! Housekeeping cleans your apt and washes your sheets and clothes, once a week. Trash is empted every day. There is a Beauty Saloon in house, a library, ... read more
Business response:
We are so glad you love our community! We pride ourselves on being there for our residents and their families. Thanks for the 5-star review. You are a GEM!
REVISION Elan Westpointe, New Braunfels, TX. This is the 2nd time I have reviewed Elan. After speaking with the Director, I believe they are now making strides to improve on the issues that concerned me in the previous review. I also believe they are still working on improvements in other areas. I believe the director, [Name removed] is the right person for this community. Thank you [Name removed]!
This facility made the short list. Very impressive staff.
Beautiful new facility. Very welcoming entrance. Friendly staff. Restaurant style dining. Theater. Nice apartment with fridge, microwave, living and separate living area.
Frequently asked questions about Elan Westpointe
How is Elan Westpointe rated?
Elan Westpointe has a 4.1 star rating with 174 reviews.
When is Elan Westpointe open?
Elan Westpointe is open now. It is open 24/7.