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Elan Westpointe
- Assisted Living Facilities
- New Braunfels, TX
About this business
Location details
2140 Independence Dr, New Braunfels, TX, 78132, United States
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The staff in Valeo (Memory Care) are incredibly friendly, gentle, and kind. My parents are thriving in this community and I am so grateful and relieved.
Business response:
Dear Catherine, Thank you for your kind words! It’s wonderful to hear that your parents are thriving and that our Valeo team members have made such a positive impact. Providing compassionate and supportive care is at the heart of what we do, and we truly appreciate your trust in us. If there’s ever anything we can do to further support your family, please don’t hesitate to reach out. Rene Zandi, Executive Director
I have been pretty satisfied with the facility. The main thing that stuck out was that it does not smell. I used to service nursing homes and a lot of them. The smell of urine was very prevalent. I've never smelled that at Elan. Overall, I would recommend Elan WestPointe to others.
Business response:
Dear Russ, Thank you so much for your thoughtful review! We’re thrilled to hear that you have been satisfied with your experience at Elan Westpointe. Maintaining a clean and pleasant environment is a top priority for us, and we’re glad that our efforts have made a positive impression on you. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything more we can do to enhance your time with us, please don’t hesitate to reach out. Rene Zandi, Executive Director
Unfortunately the management has undergone a complete turnover since just before Mom arrived in April, and they are still short-staffed. It seems they are trying to get into a better rhythm, so I am hopeful for the future.
Business response:
Thank you for your feedback. We apologize for any inconvenience caused by the recent management changes and staffing issues. We're actively working to stabilize our team and improve our services. Your patience is greatly appreciated. If you have any specific concerns, please reach out to us directly. Your input helps us provide the best experience for our residents.
They are on their 3rd manager and 2nd office manager. Sense of urgency is lacking.
Business response:
Thank you for your feedback. At your earliest convenience, please provide more details to wecare@csrliving.com with your full name and contact information; a member of our leadership team will reach out to you as soon as possible. We hope to hear from you soon.
It was all a 5, the best, and I am so thankful he had a beautiful place to stay with people that cared him the last 6 months of life. I especially loved the director, [name removed], who always had my back and watched out for him as well. Can't say enough good about them.
Business response:
Lesley, thank you so much for your kind review. It was an honor to serve your loved one here at Élan Westpointe! Please let us know if there is anything else we can do for you and your family.
The community has been wonderful! The staff are exceptional and they catered to every need of my loved one. The staff were quick to respond to the call button requests by my loved one. The director is very nice and sweet. I can't say enough good things about the experience. The meals are outstanding. They kept my loved one's room very clean, and made sure to take my loved one down to the dining room for meals. The community worked well with hospice.
Business response:
Janet, thank you for taking the time to leave such a kind review about our community. It was an honor to care for your loved one here at Elan Westpointe. Please let us know if we can do anything else for you and your family.
Elan Westpointe was absolutely excellent for my mother. And this is not the first place she had been, so I know the difference. The staff here were just extremely supportive and helpful.
Business response:
Thank you for your fantastic feedback! It is an honor to care for your loved one here at Élan Westpointe. Please let us know if there is anything else we can do for you and your family.
We really liked Elan Westpointe, the gal we were working with really went out of her way and was so accommodating and helpful. Unfortunately they were unable to administer my loved ones insulin the way it needed to be which is the only reason we did not end up here.
Business response:
Thank you for your positive rating! We appreciate you taking the time to leave us a review. Although we were not the final choice for your loved one, please let us know if there is ever anything we can do to assist you during your senior housing journey.
Elan Westpointe was a pretty new community and very clean. Of course, based on a tour, I can't say what the actual living experience would be like.
Business response:
Thank you for your kind words about our community and stopping by to visit us!
Frequently asked questions about Elan Westpointe
How is Elan Westpointe rated?
Elan Westpointe has a 4.1 star rating with 174 reviews.
When is Elan Westpointe open?
Elan Westpointe is open now. It is open 24/7.