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Elan Westpointe
- Assisted Living Facilities
- New Braunfels, TX
About this business
Location details
2140 Independence Dr, New Braunfels, TX, 78132, United States
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I previously toured this community but I am going to give it another try. When we went to tour this facility, I think they had a resident manning the front desk. She couldn’t find the room keys or even remember what was going on. I just felt like she was incapable of running the desk. The fire alarm actually went off while we were touring and she didn’t know what was going on. She just seemed totally vacant and unaware of what to do when someone comes in. It was a nice and clean facility but it just looked empty. I will tour... read more
Air and heat are difficult to deal with. Food is usually very good. The kitchen needs help on the weekends.
They did not take care of my husband when he stayed there. We had numerous meetings with the manager to try and resolve our issues, unfortunately nothing changed. They did not keep the community or his room clean. The food was cold when he received it.
I went to check on my loved one who has been there under one year and learned that most of the staff and the management company has been fired. Not replaced yet, just fired. My mom's room was very dirty, she had not had a bath in weeks and her room had not been maintained. She has not been taken care of. This has been an ongoing problem since she has been there, but even worse since the people were fired before replacements were provided. There were some horrible staff members there who are gone, which is good, but they have... read more
I've witnessed first-hand how poorly run this facility is by Management. And BTW, they were just taken over by a new company who came in and destroyed morale and let half the staff go. No moral compass, upper mgt doesn't have a clue how to run a senior care facility. Expect even more issues with the residents now that the experts on the floors, the same experts that knew the residents are now gone. Don't go there, don't even get near this place. That mirage on the outside is just that, a mirage. My family is going to move my... read more
My loved one has had a horrible experience with this community. They did not inform me that my father had fallen multiple times and did not keep me updated on his progress. He had fallen one night and was not checked on for almost 24 hours in which in that time he had experienced a heart attach. They did not follow through on the care that was promised and I would definitely nor recommend this place to anyone
Positives first: The building is nice looking and is kept clean. There are some friendly people working here. Negatives: Unfortunately there are not enough people to accommodate the residents. It seems the nursing staff is the most short - and their patience has worn thin and attitudes are sometimes rotten. Care is slipping and there are unaddressed maintenance and cleanliness issues in the residents' rooms. Unless you are visiting your loved one super often and watch them and get after them, things are not getting done. O... read more
This place is nice from the outside in. But I notice workers are over worked and grumpy. I notice a lady from human resources talking about an employee health issues which I don't think that was okay. I wonder if she goes around talking about residents health issues too. I saw a medication aid tell a resident its your normal meds after the resident ask what are these medication. She was very ugly with her. If I send my mom here I would want her to feel at home. Not to be treated wrong. I over heard the employees say they cou... read more
Frequently asked questions about Elan Westpointe
How is Elan Westpointe rated?
Elan Westpointe has a 4.1 star rating with 171 reviews.
When is Elan Westpointe open?
Elan Westpointe is open now. It is open 24/7.