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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Exceptional How long it took me to get a receipt for my stay The room, location and price
Business response:
We are utterly delighted to hear about your exceptional experience at Eldorado Resort Casino. Thank you for sharing your feedback with us.
Good
Business response:
We appreciate your perspective. Thank you for sharing.
Wonderful
Business response:
Your positive experience is important to us. Thank you for your feedback.
Exceptional There is no ventilation in the bathroom. The room was great. There is no ventilation in the bathroom. But other than that, it was an excellent stay. Thank you.
Business response:
We are happy to hear you had an excellent stay. Thank you for your feedback.
Very Good The electricity went out for a couple hours because of the storm The staff was nice and the rooms were clean
Business response:
We're excited to hear you had a very good experience at Eldorado Resort Casino. Thank you for your feedback. We appreciate your understanding regarding the brief power outage due to the storm. It's wonderful to know that our staff's friendliness and the cleanliness of our rooms contributed positively to your stay. Your satisfaction is important to us, and we're glad we could provide a pleasant experience despite the unexpected weather conditions.
Great stay. Outdated. Nice.
Business response:
Thank you immensely for your feedback. We're glad you had a great stay and appreciate your kind words. We're also grateful for your input on areas that need improvement, particularly regarding the outdated aspects you noticed. Your observations are valuable to us as we continuously strive to enhance our guests' experiences. We appreciate you taking the time to share your thoughts, and we hope to welcome you back in the future.
Wonderful
Business response:
We are overjoyed to hear about your wonderful experience at Eldorado Resort Casino. Thank you for sharing your feedback with us.
Good rooms. Some areas of opportunity for the total experience Limited hours of room service. Lack of drinks while playing slots. I didn't see a single cocktail waitress. The homeless people in parking garage. From hanging out to digging thru trash by walkway and elevators. And last I had to leave after day early and couldn't receive a refund or credit. And the app said one price but I recieved an email after booking I had to pay a resort fee on site. That should be in booking and/or reservation price advertised. And the ven... read more
Business response:
We're disappointed to hear about the issues you encountered during your stay. We appreciate your detailed feedback on various aspects of your experience, including room service hours, beverage service in the casino, parking garage security, and the room amenities. Your comments about the booking process and additional fees are also noted. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell short in several areas during your visit. Your input is valuable in helping us improve our s... read more
All around a decent place to stay. The vending machines on floor 2-5 did not work. Had to go to floor 6 to buy a bottle of water. The staff is very helpful and patient.
Business response:
Thank you for your feedback. We appreciate your comments about our helpful and patient staff. Your concerns regarding the vending machines are noted, and we apologize for any inconvenience this may have caused during your stay. We will look into the issue with the machines on floors 2-5 to ensure they are functioning properly for future guests. We value your input as it helps us improve our services. Thank you for choosing our hotel.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,437 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.