Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,683 reviews

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Mary

a year ago

The El Dorado - all that glitters is not always gold! No heat to room first night arrival after 700pm. Maintenence notified early next am. Too exhausted to deal with workers after trying to adjust system several times. Problem could have been avoided if Management would check all rooms to be sure all systems are operational particularly in 36 deree weather before releasing for occupancy. Street view...The Row experience Lost my credit card & reading glasses. The Security Division was most pleasant and attentive in assisting.... read more

Business response:

Your feedback is important to us, and we sincerely apologize for the issues you experienced during your stay. We regret that your room's heating system was not functioning properly upon your arrival, especially given the cold weather. We understand how uncomfortable and inconvenient this must have been for you. We also appreciate you bringing this to our attention, as it helps us improve our services. We're glad to hear that our Security Division was helpful when you reported your lost items, even though they weren't found. ... read more

Kristina

a year ago

Very Good It was everything ok

Business response:

We appreciate your feedback and thank you for sharing your experience at Eldorado Resort Casino.

Nannette

a year ago

Very Good

Elisa

a year ago

Exceptional

Hammerstaedt

a year ago

Wonderful

Business response:

Thank you for your wonderful review. We greatly appreciate your feedback.

Jeff

a year ago

Wonderful There was late music going on underneath us. We were on the 5th floor Very clean. Great location. Lots of things to do and restaurants to eat at.

Business response:

Thank you for taking the time to share your experience at Eldorado Resort Casino. We are glad to hear you found the location great and enjoyed the cleanliness of the property. We appreciate your feedback.