Eldorado Resort Casino

3.9

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.924,285 reviews

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William

a year ago

All around a decent place to stay. The vending machines on floor 2-5 did not work. Had to go to floor 6 to buy a bottle of water. The staff is very helpful and patient.

Business response:

Thank you for your feedback. We appreciate your comments about our helpful and patient staff. Your concerns regarding the vending machines are noted, and we apologize for any inconvenience this may have caused during your stay. We will look into the issue with the machines on floors 2-5 to ensure they are functioning properly for future guests. We value your input as it helps us improve our services. Thank you for choosing our hotel.

Susan

a year ago

Good

Business response:

Thank you for taking the time to share your concerns and feedback. We're pleased to hear that overall you had a good experience at Eldorado Resort Casino. We value your input as it helps us understand what we're doing well and where we can improve. We appreciate your patronage and hope to welcome you back again in the future.

Keith

a year ago

Very Good

Business response:

Thank you for your wonderful feedback. We are glad to hear you had a very good experience at Eldorado Resort Casino.

Kristol

a year ago

Great It was cozy and peaceful I just wish they had smoking rooms

Business response:

We genuinely admire your positive feedback and are delighted to hear that you found our accommodations cozy and peaceful. These are exactly the qualities we strive to provide for our guests. Thank you for taking the time to share your experience with us. We appreciate your understanding regarding our non-smoking policy, which is in place to ensure comfort for all our guests.

Michelle

a year ago

Exceptional Food at cafe central was amazing, jacuzzi in room was top notch

Business response:

Thank you for your positive feedback! We are thrilled to hear that you enjoyed the food at Cafe Central and the jacuzzi in your room.

Rudy

a year ago

Pleasant

Business response:

We truly value your opinion and appreciate you taking the time to share your feedback. Thank you for letting us know that your experience was pleasant. Your input helps us understand what our guests enjoy about their stay with us.

Mimi

a year ago

Okay average casino hotel The silly extra chargers, room tax, resort fees, cuz fees. Just be honest and upfront and quote to TOTAL price of the stay instead tacking them on when you check in. Saying some additional fees may apply is total BS and you know that. Closeness to train station

Business response:

Sorry for any inconvenience during your stay. We appreciate your feedback regarding the additional charges and will take it into consideration for future improvements. Thank you for mentioning the closeness to the train station.

Isabella

a year ago

Overall my stay was perfect for my weekend getaway and I would recommend it to other people. My hair dyer didn't work. Luckily, I had a conjoining room and used the other bathrooms. The pillows were bulky, so if you're picky, bring your own! I loved the view from my room. The beds were very comfortable, and I slept amazingly. I felt clean in the room. Even though it was a casino, I had no complaints about the noise levels at night.

Business response:

Thanks for sharing your feedback on your recent stay at Eldorado Resort Casino. We're glad to hear that you had a perfect weekend getaway overall. We appreciate your detailed review and will take your comments into consideration for future improvements.