Elite Suites Pet Resort - Heath

Melissa H. 

on Yelp

4 years ago

I have been taking my 3 dogs here for grooming for YEARS. My experience with the staff has always been positive and I've always felt comfortable dropping them off. However, today was a terrible experience. I followed the instructions by texting my name and parking spot and saw a staff member look out the window and then walk away. 15 minutes later, the same employee came out to my car and asked me if I was there for an appointment (why else would I be sitting in their parking lot with 2 dogs in the backseat???). She imme... read more

Anne D. 

on Yelp

5 years ago

I have been boarding my dog and getting her groomed at elite suites in Heath since they opened years ago but the quality has definitely gone down. I got my schnauzer mix groomed today and I am very unhappy with the experience. First when the groom comes out she is carrying a torn up nylon rope leash that looked like it should have been thrown away 10 years ago. Not a very high end appearance. The groomer was not very friendly and I was actually nervous about handing my dog over to her. The previous groomer was so friend... read more

Kendall L. 

on Yelp

6 years ago

When we picked them up, my dogs were filthy, their crates were filthy. They'd been in mud. I only saw 10 min breaks on the camera, never could time extended play time outdoors. If you are going here for the first time with more than 1 dog make sure you get an estimate of cost. Bring your own food. They have a penalty if you pickup the dog "late." We learned all this the hard way. This place did not suit my situation and it was not cheap! 

Viridiana A. 

on Yelp

6 years ago

If I could I would give this place -5 stars. Every time I put my dogs in this place after one day coming home they start being very sick. The first time, my family went on a vacation con 7 days when we came back one of our dogs was very sick. He was vomiting like crazy. We took him to the vet in it turned up he had to get surgery that costs us almost $3000.00 because he ate an eyeball from a toy. The second time again the same dog was having very bad diarrhea. I thought those two were just coincidences, but not is even a thi... read more

Melissa W. 

on Yelp

6 years ago

So let me start by saying about a year ago I had a wonderful experience at this boarding facility; However, upon arriving at home after my pups most recent stay I noticed my english mastiff Tank was limping and having a hard time lying down. Upon further examination I discovered he had horrible burns on all his dew claws (most likely from being put on ground which is too hot). Also the morning I picked him up I asked that they bathe him and I noticed between all his toes it is bright red too from the heat. I then called a ... read more

Sarah W. 

on Yelp

7 years ago

Let me preface by saying we brought our 5 month old yellow lab here for boarding for the weekend. We didn't have a full book of plans for the weekend and basically wanted to try out this facility for future boarding; that being said we had plenty of time to watch the camera that they put on your dogs kennel. This review is only referencing Elite's boarding services. We are more than disappointed with the care our puppy received, especially for a place that charges $50 a night. If your boarding exceptions for your dog are f... read more

Stef P. 

on Yelp

8 years ago

Don't recommend based on experience. Local place, outside and indoor area.. not enough, experienced or educated staff. We can't strongly recommend a personal dog sitter or family member enough. Staff does not seem trained to understand signs of illness and doggie can not consistently functional. 

Dean P. 

on Yelp

8 years ago

We have reached out to the owner(s) of Elite Suites Pet Resort multiple times now to talk to you regarding the death of our Lab a few day after a lengthy stay at your Heath location and we have not received a single call or email back. This is very unprofessional to say the least. How on earth your staff cannot recognize that our dog was so sick (and needed urgent medical attention) is beyond comprehension. We have information and vet reports and we would like to talk with the owners ASAP. 

Donna P. 

on Yelp

9 years ago

They lost our reservation for Thanksgiving week. Had to scramble to find a place quickly. Manager was not apologetic, offered no explanation. The attitude was too bad.