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Ellen Schuler at Cornerstone Home Lending
- Mortgage Brokers
- San Antonio, TX
About this business
Location details
4372 N Loop 1604 W., Suite 300, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very smooth and easy to work with
Better communication throughout the loan process. Helping the client pick a home insurance (if the one they got is too much) instead of picking one for the client. Letting the client know when documents were sitting in email for awhile, since not in email all the time. Going through the paperwork over the phone with the client.
Business response:
Thank you so much for the detailed review, Christina. We’re sorry to hear your experience didn’t meet the level of service for which we are known and strive to provide. We would like to look into your situation further. At your convenience, please send an email to info@houseloan.com with your contact information and details about your mortgage experience.
People in this part of Texas do not take care of Business. Very disappointing! From the builder to the lender and even the title company!!!
Business response:
Hey Karl, Thank you for taking the time to let us know about your experience. We would like to learn more about how we could have improved the homebuying experience for you. If you would not mind taking the time to talk, I would like to have a member of our team reach out to you. Please send your best contact information to info@houseloan.com.
Our only problem was with the continual request for more documentation. It would have been much easier if all the requirements had been made at one time, rather than strung out over weeks. Also, we stated at the beginning we would pay our own taxes and insurance, but at closing we were told we must set up an escrow account for those expenses. Closing would have gone much more smoothly had this been handles correctly.
Frequently asked questions about Ellen Schuler at Cornerstone Home Lending
How is Ellen Schuler at Cornerstone Home Lending rated?
Ellen Schuler at Cornerstone Home Lending has a 4.7 star rating with 27 reviews.
When is Ellen Schuler at Cornerstone Home Lending open?
Ellen Schuler at Cornerstone Home Lending is closed now. It will open tomorrow at 9:00 a.m.