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Extra Space Storage

4.8

About this business

Location details

488 Boston Post Rd, Orange, CT, 06477, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8979 reviews
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M S.'s profile image
M S. 
rating
9 years ago

Very professional and accommodating. They worked with my daughter to make sure she did not have unnecessary charges and changed the move on date to accommodate her. Couldn't have been nicer or more professional. 

Paige W.'s profile image
Paige W. 
rating
9 years ago

Very clean facility with affordable rates. There is onsite trash and recycle bins and a manager lives onsite for safety reasons. The front office sells basic moving supplies and the staff were very courteous. You need to provide your own lock, or buy one for $14 at the front desk. 

Jennifer K.'s profile image
Jennifer K. 
rating
10 years ago

Everyone was really helpful and attentive when I had questions about setting up my storage space. I finally went in to get the space, and Luis was very nice and extremely fast and efficient with getting the paperwork processed. He answered all my questions and let me know all the ways I could get a hold of them, even after hours. 

Eileen S.'s profile image
Eileen S. 
rating
11 years ago

I've rented space at this facility 3 times in the last couple of years. They are great to work with, very reliable and the facility is clean and secure. Luis is quick, courteous and competent and a pleasure to work with. I highly recommend this facility and the company as a whole. They know their business. 

Renee H.'s profile image
Renee H. 
rating
11 years ago

New customer. The place is very clean & appears to be organized. Staff's very friendly & helpful. Would live for the gate to be open to customers till at least 12mid, due to some people work hours are till 11pm. Had another storage, inside & out, both were 24hr access if requested, without having a garage size storage bin, overall, prices seem fair so far, will see how all goes with the facility, as the months go by. 

Francisco O.'s profile image
Francisco O. 
rating
11 years ago

I have had a unit at extra space storage in orange for 2 yrs now and have yet to have any problems accecpt with one late payment fee that was waived as a courtesy. As long as my unit is paid on time I havent had any issues. Louie who's one the employees has always been very helpful and informative especially with the process of getting my unit. 

Zoraida R.'s profile image
Zoraida R. 
rating
11 years ago

Location is very clean Both gentleman are very pleasant Mr Lopez is professional and very knowledgeable with all questions and concerns I had about my storage unit at the orange location. 

Karma R.'s profile image
Karma R. 
rating
a year ago

I have a online business needed a place to store my inventory chose the closest facility Extra space Storage . I made my reservation online went to facility to be greeted by a friendly sales representative eager to get me to rent me a storage unit I payed for 3 months in advance. Start day November 1st to January 30th. I'm also in the process of moving to a new apartment so a lot going on. First day we moved item in in a rental truck so after our last load my partner and I had fallen asleep in our rental truck woken up by a... read more

Business response:

We sincerely apologize for falling short of your expectations and for any misunderstandings that may have occurred during your experience with us. We take our customers' concerns very seriously and would like to address this situation properly. Please feel free to contact us at (203) 795-0605 to discuss your concerns further. We are committed to resolving this issue and ensuring that all our customers feel respected and valued while using our storage facilities. 

Kim G.'s profile image
Kim G. 
rating
a year ago

The manager, Dave is extraordinary! He cares about the property and his job. His corporate leaders though...legal thieves. Once my stuff was in, every few months I get massive increases with NO proper notification like texts I get when I pay them to confirm. They sneak them in. I have fought many times and they do partial decreases. I'm paying more for storage than a luxury car payment. No temperature control. They simply don't care. I'm hiring a U-Haul to move to a new storage company. What a business model! 

Business response:

We're glad to hear Dave provided a positive renting experience. We're sorry to hear about your bad experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 979 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.