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Extra Space Storage
- Self Storage
- Somerville, MA
About this business
Location details
14 McGrath Hwy, Somerville, MA, 02143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The storage units themselves are clean, neat, and accessible, and you can't beat the location. However, I had a NIGHTMARE attempting to close my contract with this location. They "lost" my cancellation, even after I cleaned out the unit, charged me three months of rent after my close date, refused to rectify this, and then hung up on me. Great location and units, AWFUL customer service, GET EVERYTHING IN WRITING because they can't be trusted.
Avoid this place at all costs. They had a flood on July 10, and didn't notify customers via email until July 14. And the notification never really acknowledged they had a flood. It said that there had been a flash flood watch, and that the police headquarters had flooded, and we should check our units and remove wet items by July 19, or they would do it for us. I received a letter with the same text on July 22 (um, that's three days after the 19th!). If there was a no star rating, I'd give it to them. They raise their ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 542 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.