Extra Space Storage

Madeline M. 

on Yelp

2 weeks ago

Had a unit for over a year here, company all of a sudden DOUBLED my rent for a tiny 5x5. Called to ask about it and the lady wouldn't even let me speak, just constantly interrupting about how "the fires made things expensive" (the fires from 2 years ago mind you), and "everyone's getting their units doubled". 

Morgan J. 

on Yelp

a month ago

Signed a one-year lease here. Sign-up was great -- friendly staff, matched the lower prices I found online -- but that's not the experience once you're actually a customer. Two issues: the front door has been broken, which isn't a small thing at a storage facility. And when I came by at my usual time to drop something off, I was told access cuts off 15 min before posted closing -- contradicting both the app hours and what I was told at signup. When I mentioned I'd never had this problem before, the staff member's tone got... read more

Cindy M. 

on Yelp

6 months ago

Frankie, the so called store manager is so rude and unprofessional. I called to have my items stored and she just started being so negative telling me about what past customers have done to abuse the 1 month free term. Then I proceeded to say I'm a long standing client in another state and she mentioned hoppers. Something I have no intend doing. This lady has got to go be fired she acts like a child. 

Cherry B. 

on Yelp

a year ago

December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more

Jose B. 

on Yelp

a year ago

Worst attitude towards clients from office worker. I am a client for years, about 5. As courtesy, I let the lady at the front that someone forgot to lock their unit because, I forgot to lock it before and I was informed by Antwan that I forgot to lock my unit. I was paying the favor back. She told me that she did not like MY TONE. Chris from another unit that I have confirmed that I never gave a bad tone of voice to anyone ever. She does not have good people skills or good customer service. She doesn't really care about pe... read more

Somat X. 

on Yelp

2 years ago

The service here is terrible. The service from the call center is terrible. Stated that there office hours on Sunday are from 6:00AM to 8:00PM. When we get to the location there is no one in the office and the front door says closed on Sunday. I have no way to access my storage space, because we needed a code to enter the building and elevator. We have a U'haul full of our house furniture. Their inaccurate posted hours have completely wasted my Sunday. It's yet to be seen how much additional this is going to cost me. Now I h... read more

Aaron H. 

on Yelp

4 years ago

Unethical! They have a very clear issue with theft, and absolve themselves of any responsibility in their rental agreement. The lease agreement actually says "Operator exercises neither care, custody, nor control over customer's stored property and all property stored within the space or at the facility by customer shall be stored at customer's sole risk". They might as well have all the doors wide open and bags over the video cameras. Should anything happen to your unit, they won't call, and will happily continue to colle... read more

Danny O. 

on Yelp

6 years ago

Overall, not a bad location. However, the manager Antwan is very rude. Talks over you, tries to assert authority, but you are the customer. Remember it's your money and no one deserves to be treated so poorly. He does not take any ownership or responsibility for his actions. I do not recommend working with him now or in the future. Please take your money and items to a place where you will be respected and get a fair breakdown of costs! 

Mangeshkar R. 

on Yelp

9 years ago

I had the worst experience Extra Space Storage. I went online and reserved a unit for my storage. Then I called Extra Space Storage on the same day Tuesday the 27th. Spoke to a male representative of extra Space storage. Got the information I needed regarding the storage unit.On the 28th, 29th and the 30th i was called by the same male representative for Extra Space Storage .Saying will i be there to get the unit. I flet like i was being harassed, forced. I understand that I reserved the unit but things change in the pr... read more