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Extra Space Storage
- Self Storage
- Hawthorne, CA
About this business
Location details
12714 S La Cienega Blvd, Hawthorne, CA, 90250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Worst attitude towards clients from office worker. I am a client for years, about 5. As courtesy, I let the lady at the front that someone forgot to lock their unit because, I forgot to lock it before and I was informed by Antwan that I forgot to lock my unit. I was paying the favor back. She told me that she did not like MY TONE. Chris from another unit that I have confirmed that I never gave a bad tone of voice to anyone ever. She does not have good people skills or good customer service. She doesn't really care about pe... read more
Business response:
Hi Jose, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments.
The service here is terrible. The service from the call center is terrible. Stated that there office hours on Sunday are from 6:00AM to 8:00PM. When we get to the location there is no one in the office and the front door says closed on Sunday. I have no way to access my storage space, because we needed a code to enter the building and elevator. We have a U'haul full of our house furniture. Their inaccurate posted hours have completely wasted my Sunday. It's yet to be seen how much additional this is going to cost me. Now I h... read more
Business response:
We really appreciate you taking the time to share your feedback, Somat. We would love to talk to you more about your negative experience. Please give us a call at (310) 725-0088.
Unethical! They have a very clear issue with theft, and absolve themselves of any responsibility in their rental agreement. The lease agreement actually says "Operator exercises neither care, custody, nor control over customer's stored property and all property stored within the space or at the facility by customer shall be stored at customer's sole risk". They might as well have all the doors wide open and bags over the video cameras. Should anything happen to your unit, they won't call, and will happily continue to colle... read more
Business response:
Hi Aaron, Thanks for leaving us a review. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Will you please call us at 888-storage to see what we can do to help with this matter?
Overall, not a bad location. However, the manager Antwan is very rude. Talks over you, tries to assert authority, but you are the customer. Remember it's your money and no one deserves to be treated so poorly. He does not take any ownership or responsibility for his actions. I do not recommend working with him now or in the future. Please take your money and items to a place where you will be respected and get a fair breakdown of costs!
Business response:
Thank you for taking the time to leave us a review, Danny. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE.
I had the worst experience Extra Space Storage. I went online and reserved a unit for my storage. Then I called Extra Space Storage on the same day Tuesday the 27th. Spoke to a male representative of extra Space storage. Got the information I needed regarding the storage unit.On the 28th, 29th and the 30th i was called by the same male representative for Extra Space Storage .Saying will i be there to get the unit. I flet like i was being harassed, forced. I understand that I reserved the unit but things change in the pr... read more
Extra Storage Space, etc. has no rent control and they will go up as often as they choose. The manager refuses to allow you to go over her head and speak to District or Regional manager. She was cocky-arrogant and seemed to give off the air that she has headquarter's blessings to abuse customers as needed as they will have no recourse to anyone to complain to. The gate-door for the units was left open to the public and when I inquired about it, I was told "oh the painters are here [all nonchalantly]..." Demonstating thei... read more
This place is the absolute worst. Constant unannounced rate increase, multiple hidden fees, overpriced and undersized units and completely unresponsive management. Do NOT store your stuff here.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 942 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.