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Extra Space Storage
- Self Storage
- Elk Grove, CA
About this business
Location details
8392 Power Inn Rd, Elk Grove, CA, 95624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Rat droppings everywhere! They don't even sweep up the droppings in the inside hallways, it's been sitting there for weeks.
Same problem as other reviewers. All of my stuff destroyed by rat infestation. I'm still paying my ridiculously high rent until I can get all of my (now trash) belongings out and to the dump. Highly recommend readers rent elsewhere, unless you put everything in very durable containers and don't mind the urine/feces. Disgusting, I've never had this happen with all the storage facilities I've rented. My parents also have a storage in this facility that I unfortunately recommended them to get, and they had to throw a good porti... read more
Unfortunately, I opened up my storage unit to move my items out after having sat in there since July of 2020, so 1 year and 5 months and all of my beds, box springs and a chair have been ruined by rats. Rats are through my items, one was found dead by our movers and there is rat feces everywhere. NOT COOL! I didn't spend roughly $180 per month to have these items ruined. I could have burned my belongings and saved myself the money and the trouble. This is utterly disgusting and disappointing!
Business response:
We're sorry to hear about your experience, B. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at 888-storage so that we can assist with your concern.
We put my mom's stuff in storage because she moved in with us 6 months ago. Mostly furniture, clothes, and household items. We went last week to get our Christmas decorations and there was rat feces and pee everywhere! They have a serious rat infestation! Now that I'm seeing the other reviews it is clear that they just don't care! They told us that they wouldn't be responsible for cleaning it up and if we wanted to hire someone it would be very expensive. Called the insurance and they haven't called back! So upsetting and so... read more
Business response:
Hi Trisha, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. We're sorry to hear Beecher Carlson has not called you back, you can also contact them at esclaims@beechercarlson.com.
Previous rating still stands. Prices have continued to be raised and the our items have not been safe. Now we have to empty the storage room for future cancellation of our contract with this company, but also because our belongings have been destroyed by the rat infestation. Our room is indoors and supposedly climate controlled and pest controlled. I am disgusted by the conditions of these storage rooms and more importantly the conditions my property is now in. It is unsafe and a health hazard for us to use anything we have ... read more
Business response:
Thank you for leaving a review, Violeta. We're truly sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to send us your feedback. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Give us a call at 888-STORAGE if you have yet to get an answer on your insurance claim.
Rat infestation. The indoor halls smell like pee. Rats live in here. Our stuff got destroyed by rats. There is poop everywhere in our unit. We have had out stuff in here for almost 2 years and are finally ready to get it out when we discovered this. They are not going to do anything about it and said talk to their insurance. Their insurance has terrible reviews and hasn't contacted us after 11 days.
Business response:
Thank you for taking the time to leave your feedback, Megan. It's very important to us that your belongings are kept safe from any harm. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We're sorry to hear about your experience and would love to speak with you about this in more detail. Can you give us a call at (916) 682-3200?
I have had the worst experience with EXTRA SPACE, and as a result I am moving my things out the weekend of July 25th. This storage/company has changing daily rates which is complete trash. You get a "deal" one day only for it be different the next. They are constantly increasing their storage rents so high (like everything else in this ridiculous state) and claiming to meet "market rates with their competitors" but the truth is they are greedy and charge for everything. Under their rent increases, they claim to send out 30... read more
Business response:
Hi Niko, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We make every effort to keep our rates affordable while staying competitive to our market. We are dissapointed that your experience wit... read more
So I get a message in May 2nd from cooperate saying they would contact me no later than Monday, May 6th about my concern and guess what.....NOTHING! Seriously, this the saddest business ever!
Business response:
Michele, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can look into this. Can you give us a call at 888-STORAGE?
The management team is great, its the billing department that is HORRIBLE! For one your rates are increased at the 5 month mark and then again every 9 months. Mine jumped from $75 to $82 for a 5x10. I even tried calling corporate who was great but then the send you back to California who is useless! Find another place to store your stuff. They sound good in the beginning but the rates go up and up.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,010 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.