Extra Space Storage

Name: Extra Space Storage
Address: 8392 Power Inn Rd, Elk Grove, CA, 95624, US
Telephone: (916) 682-3200
Rating: 4.8

4.8

Self Storage
Elk Grove, CA

About this business

Consumer Services Self Storage

Location details

8392 Power Inn Rd, Elk Grove, CA, 95624, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,005 reviews

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Deborah J.

10 years ago

Excellent customer service, fast and professional, best prices in town, most importantly:CLEAN & SAFE!!!!

Michael H.

10 years ago

Awesome and friendly staff! I reserved a unit online and within a couple of minutes they called me to verify and schedule showing me all the different unit sizes to make sure that the unit I reserved will be the right size for me before I committed to it. They were very concerned with my satisfaction and very proud of the facility in general. I would suggest Extra Space in general and this location specifically to anyone looking for storage in Elk Grove!

Christine C.

11 years ago

The ease at booking and reserving my rental space was great! The staff are very helpful, kind and knowledgable. The rates are excellent and the facility is very clean!! I was so grateful for how smooth this all went on moving day.

Annyssa C.

a year ago

When I first reserved a storage space here, I was given a quote over the phone. They give you a few days before the quote expires to pay for the unit. I called before it expired so that I could pay for and move into the unit. However, the price I paid was higher than quoted due to the unit I selected being rented out. What's the point of a reservation and quote, if you can't abide by it?! Secondly, I've only been a customer for 4 months and just received notice that my rent is increasing by 100%. When I called to discuss t... read more

Business response:

Hi Annyssa, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.

Jordan P.

a year ago

If I could give zero stars I would, our storage got broken into and we didn't know about until we moved and went to get our stuff and almost everything was gone or damaged. When we went to the front desk they told us that they sent a letter 2 YEARS AGO, we never got a letter or anything. They definitely allowed this to happen

Business response:

Hi Jordan, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (916) 682-3200?

Ann L.

2 years ago

1 star because you have to put something. The manager is the absolute worst. She doesn't listen to your concerns, and is extremely rude. Our unit was damaged by one of the multiple leaks throughout their property (YES, I looked all over the property) and there were RAT droppings everywhere. They also raise the rent constantly.... and I don't need the autobot to respond to this telling me about the nonexistent pest control company or that you're sorry to hear about this review. Anyone looking for storage would be safer asking... read more

Business response:

Hi Ann, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (916) 682-3200.

Yolanda J.

2 years ago

Rats in the storages & when you report something, the manager will call you back. Still waiting for a call back.

Business response:

Hi Yolanda, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts?. If you have questions about this, we're here to help and can be reached at (916) 682-3200.

Maretta T.

2 years ago

Our items were damaged and soil by rats. They were notified months ago about this issue and previously and fail to handle it as a result even more of our property was damaged and ruined it has cost us thousands of dollars at this point, we are extremely upset and their office person James clearly didn't care either. Someone clearly moved in to the storage facility and left food items or whatever and management was notified and they never resolve the issue and as a direct result not only was items within our unit damaged but ... read more

Business response:

Hi Maretta, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts?. If you have questions about this, we're here to help and can be reached at (916) 682-3200.

Jazmine T.

3 years ago

This storage space is infested with RATS! My belongings were ruined forcing me to file a claim because thank GOD I purchased insurance however the insurance company they go through is HORRIBLE! I have been trying to reach my claim adjuster for weeks with no response. I definitely wouldn't use this storage again! The only thing good about this place is the friendly staff.

Business response:

Hi Jazmine, We're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (916) 682-3200.