Extra Space Storage

Michele H. 

on Yelp

6 years ago

So I get a message in May 2nd from cooperate saying they would contact me no later than Monday, May 6th about my concern and guess what.....NOTHING! Seriously, this the saddest business ever! 

Sherri Y. 

on Yelp

9 years ago

The management team is great, its the billing department that is HORRIBLE! For one your rates are increased at the 5 month mark and then again every 9 months. Mine jumped from $75 to $82 for a 5x10. I even tried calling corporate who was great but then the send you back to California who is useless! Find another place to store your stuff. They sound good in the beginning but the rates go up and up. 

Tracy E. 

on Yelp

9 years ago

Never in my life have i been lied to like i was by this rip off artist. I was told there was the first month free on the phone. When i get the, nope not eligible. Then i was told all i had to do was let then know when i was moving out and i would get the remaining party of the month back. Nope. I paid my month three days before moving out, i was expecting to stay the month but didn't need to after all. I was told i had to give written notice. When i called them out on it, they stumbled all over themselves and lied ... read more

Theresa T. 

on Yelp

10 years ago

I rented a unit at the E. Stockton facility and that evening while putting my stuff in, my car battery died after leaving lights on to see storage unit. It was after hours (8pm) which the gate closes at 10pm. I needed to ask if my roadside assistance came would they be able to get in/out if after 10pm. I tried to reach someone at the afterhours number 5x but no one answered. Thought great managers/security on site as her husband came out and stated he had cables and eluded to the fact he could assist, just wait for her ret... read more

D G. 

on Yelp

10 years ago

I couldn't find the one on E. Stockton Blvd in Sacramento. BEWARE: the rates go up every 6 months about $20 or so. We have had to have our things in storage for 3 1/2 yrs now. And every 6 months the rates have gone up. Just got a notice that it is going up $40 this time. The units are clean and the staff at E. Stockton Blvd has a high turn around. So some have been great, others well they were special. Just be aware that your rates WILL go up every 6 months.