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Extra Space Storage
- Self Storage
- Goleta, CA
About this business
Location details
6640 Discovery Dr, Goleta, CA, 93117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great facility and I have had positive experiences working with Robert and other members of the management staff.
Business response:
Thank you so much for your kind words, Ed. We really appreciate you taking the time to share your experience with us. We're glad Robert and our team were able to help. Don't hesitate to reach out if you need anything!
30 day free trial woulrked great just bring your own lock and it's only 35$ for 30 days
Business response:
Thank you for taking the time to share your feedback, Lucky! We're so glad you enjoyed your experience with Extra Space Storage. Stop by the office if you need any future assistance!
The manager Robert is truly amazing! He made my moving experience the best I could of had during these times. Thank you Robert!
Very deceptive pricing -- expect to pay nearly twice their quoted rate after 4 months. I was looking for a storage locker in late April, and saw a small space at Extra Space Storage for $129/month. When I called, they told me that was in fact the rate, BUT they could only rent it to me if they could add a $14/month "insurance" charge, even if I didn't want my stuff insured. So at the beginning, the quoted $129/month was really $143. But I decided that was okay. They asked me to pay the first 4 months in advance, and I agree... read more
I rented a unit at the Goleta CA location. When I spoke to the gentleman on the phone I told him that I wanted a closet size unit. He said that he couldn't guarantee me a unit that I needed a month from now so I decided to rent for 2 months rather than 1. I had used your Irvine location previously and didn't need to go into the office or have them let me in so I figured the same would be the case here. I am flying in from Illinois to help my daughter move out of her apartment and into the storage unit until her new apartment... read more
Business response:
Please accept our sincere apologies for the numerous challenges you faced during your recent visit to our Goleta, CA location. We deeply regret the confusion and frustration you experienced with locating your unit, accessing the facility after hours, and the miscommunication regarding unit size. We value your detailed input and will use it to address the issues you mentioned, including improving our signage, updating our access systems, and enhancing our customer service training. Thank you for taking the time to let us know... read more
How do I give the Extra space storage facility in Carpinteria a minus star review? My belongings are ruined in their facility-- the outdoor unit doors do not keep the outside dirt from blowing in so everything is filthy , too dirty to even touch. And moldy from humidity. My belongings on the indoor units also are moldy and covered in blown in dust and dirt. They provide no services, have no expenses, but keep raising the rates over and over.... I want urgently to get my stuff out of there, but everything is so filthy and m... read more
Business response:
We're sorry to hear about your experience, Diane. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (805) 695-2122 so that we can assist with your concern.
screw these people. super expensive and they raised the price THREE times in TWO years! Plus, there was rodent crap and a dead cockroach when I ended up moving my things out. The only reason they get two stars is because it's easy to get into and their, probably underpaid, employees are pleasant. Come on now! seriously? $800 a month to store things? Awful.
Business response:
We're sorry to hear this, Ron C. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You will see an increase within 4-9 months depending on the market. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control ex... read more
The rates go up continually. It's greed, whatever the market will bear. The units at my end of the property have no light in them so u depend on the hall light which is on a timer. Every so many minutes you're in pitch darkness and have to walk down the hall. For the cost of $540 you would hope to have a light. Have to move out because the rent is SO high. I was misled when moving in that if I opted to not take the first month free deal, my rent would likely not increase as quickly, but it was raised 3 months later. I felt ... read more
Business response:
We're sorry to hear this, Na B. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Our units do not have lights in them. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (805) 695-2122.
I, like many others, also had a bad experience with this facility. STAY AWAY FROM THEM! They apparently raise the rates frequently throughout the year [starting within 2 months from when you move in], and the rate increases are significant so even their "intro" deals will not mean much in the end. Total bait and switch!! My story: I rented a 10x10 unit in late October 2021. I was given an "offer" of $25/month for the first month, with the rate to increase to $364 starting the 2nd month. I specifically asked them, is th... read more
Business response:
Hi Sunny, thank you for your review. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you are unhappy with your experience. If you would like to discuss this with us i... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 597 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.