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Extra Space Storage
- Self Storage
- Goleta, CA
About this business
Location details
6640 Discovery Dr, Goleta, CA, 93117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Got locked inside the storage place because I was packing in my stuff and lost track of time. So I called them to unlock the gate, which they did! But the next morning they called me to yell at me??? and they told me if I get locked in again they will take away my access code to get into the storage unit??? what kind of customer service is this??? did I just get threatened... I mean man.. I'm sorry that I lost track of time but no need to threaten me with my code.. and I pay for the storage unit... I don't think they have t... read more
Business response:
Jenny, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements.
TERRIBLE EXPERIENCE. I went in and reserved a storage unit a week ago from them and got a call a week before I needed it saying they gave it to someone else even though I had it in writing that they gave me the last unit. If you want a dependable storage unit company, look elsewhere. Employees had major attitudes and were not willing to help me get a new unit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 612 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.