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Extra Space Storage

4.7

About this business

Location details

4770 S Pecos Rd, Las Vegas, NV, 89121, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.71,293 reviews
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R. H.'s profile image
R. H. 
rating
a year ago

I had my RV parked here for about 2 years, it was convenient for awhile, but ended up getting stolen during business hours by people who had opened a unit there the day before, cased the place, then just broke in through the window, stripped the ignition and drove the RV out of the gate. The staff was very helpful in getting the camera footage and communicating with the cops and insurance company (that is why this is 2 star and not 1 star), but this location has a lot of seedy people hanging around the area so be aware of th... read more

Business response:

Your feedback is invaluable to us. We're glad our staff could assist you during this difficult situation. Please feel free to reach out to us at (702) 454-8250 for any further assistance. 

Steve S.'s profile image
Steve S. 
rating
a year ago

I paid more for the cooled air unit but there was literally no cool air and was an oven in there. They said it was gonna be fixed and it wasn't. If you love having a heat stroke every time you go to your storage this is for you. Definitely don't recommend this place. 

Business response:

Please contact us at (702) 454-8250 to discuss this matter further. 

S D.'s profile image
S D. 
rating
2 years ago

Honestly you can find way better locations or even businesses. This location is a joke. And now for Christmas they raised the rent almost $80. Went from being the most affordable to the same as everywhere else and trust me a 10x15 unit for $214 at this dump isn't worth it. Bunch of crack heads renting spaces there to hide their bs and their drugs and it's just all around ghetto. I plan on switching units asap if they really think their sh!t hole is worth what they are trying to charge. 

Business response:

We're sorry to hear this, Sasha L. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage. 

osvaldo v.'s profile image
osvaldo v. 
rating
2 years ago

Tenant here since November 2022. Upon move gate was broken. Has not been fixed in 9 months " we are waiting for parts" "waiting for approval" "getting fixed soon". Homeless people roam this facility due to easy entry access and a/c. Upon move out as a new tenant was moving in I heard " the gate is broken but we have someone fixing it soon" . Good luck with that. Not the safest part of town . 

Business response:

Osvaldo, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (702) 454-8250 so that we can learn more about your experience. 

Rachel H.'s profile image
Rachel H. 
rating
3 years ago

I have been with the storage place for quite a few years. My trailer under the covered parking in their unit was burglarized. I had called them and they weren't even apologetic. Said when they can they will look at video and still haven't. I pay $195 a month for my RV to stay safe . So if not safe, why pay ? I was really disappointed with them. Will still try to get resolved . 

Business response:

Hi Rachel, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 454-8250? 

Bruce F.'s profile image
Bruce F. 
rating
4 years ago

You get lured in by the price. The unmentioned fees doubled myy huh "good" deal. 

Phily B.'s profile image
Phily B. 
rating
5 years ago

There's a Latin lady working at this location that refuses to honor the online specials. Also had another employee when I was renting here offered me the better deal that was online so I moved out of my unit they rented it to someone else and they refused to honor that deal. I've had several bad experiences with people at this location. I rented here in other states and other locations this is the only one I've really had problems at. I do not recommend this location. They deal underhandedly with people. 

Ross W.'s profile image
Ross W. 
rating
6 years ago

Started off with rent of $101.00. Five payments later they raised the rent to $116.00. Eight payments after that they raised it to $130.00. That's a huge increase in a little over a year. Close to 30%. My payments are scheduled for autopay and occur automatically. They didn't cash my last check (which was for the old amount, $116) and sent me a default letter. Their MO is to entice you with a low rent initially and then once you have your stuff in there to put the screws to you. Beware! I'm moving out. I refuse to ... read more

Business response:

Ross, we know that providing customers with convenient, secure and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. We are sorry to hear we have lost your business and will use your feedback to improve! 

Gino D.'s profile image
Gino D. 
rating
6 years ago

Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid !!! Beware!!! Go to a better place to store your stuff !! Their gates are crazy and close super fast on your vehicle.....The manager said you need to drive through them faster, and they are not responsible for any damage. It's cheap for a reason. Garbage maintenance and to bad if you get hurt here. If it happens to you, YOU have been warned !! Contact me and I will vouch every word I said here as truth. 

Business response:

Hi Gino. We would love to hear more about your experience so we can help make things right! Feel free to contact us at 888-STORAGE with any specific details so we can work on improving your experience! 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.7 star rating with 1,293 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.