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Extra Space Storage
- Self Storage
- Silver Spring, MD
About this business
Location details
8001 Newell St, Silver Spring, MD, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
We are currently dealing with a mice problem in our attic, so decided to temporarily put our things in a storage unit. It was very easy to book the unit online, and the manager called to confirm I was set with the unit and see if I had any questions. The two stars instead of one star is for the staff, who have been nothing but kind and helpful. It has been downhill from there. When my partner and I went to drop off things late that evening (the office was closed), the elevator was extremely defective: it took us five minut... read more
Business response:
We appreciate you taking the time to leave a review, Charlie. Your feedback is very important to us and will be reviewed internally. If you'd like to share additional details with our team, please don't hesitate to reach out to us at 888-storage.
Beware the rate change if you took the low rate offer online. After a few months, I got a postcard informing me of a 100% price increase. LOL. I assume they hope you load it up and won't want to go through the hassle of moving out. Unfortunately, this whole industry is probably operated this way. I will move out and keep rolling into new low intro rates if that is the game they play.
Business response:
Thank you for the rating, Ron. We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Explicitly told the employee that we only needed the storage unit for a month. He assured me that we'd only be charged for the first month. I looked at my bank statement a few days ago and low and behold, extra space ran my card for a second month. No communication about auto billing, nothing. And no effort to amend this. Liars.
The units are not fully enclosed. When I opened the storage unit my belongings were covered with dead winged insects. Also, I called on Friday to say I was moving out Saturday. A month's rent was put on my credit card on Friday. No refund - charged a full month's rent for one day!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 700 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.